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July 22nd, 2014 12:00
Inspiron 15 battery problems
Hi,
I got a Dell Inspiron 15 in December 2013 and it includes Windows 8. Recently the battery has been acting weird and losing charge even though it is plugged in. It only happens occasionally and sometimes I can just unplug and replug the charger back into the laptop and it will slowly charge again. However, sometimes it refuses to continue to charge back up and gives me the message that my battery is low and I need to start charging it.
This message:
I'm not sure exactly what to do since I keep losing power and it still says that the computer is plugged in and charging. I haven't upgraded to Windows 8.1 yet, could this help solve the problem any?
Thank you!
Jordan
DELL-Ravi Ch
7 Technologist
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7.1K Posts
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July 23rd, 2014 01:00
Hi jordan,
I would suggest you to update the BIOS on the computer. Please enter your service tag # on the link below, then download the BIOS required onto the system and install it.
http://dell.to/18r60nI
Also, We will have to check the status of the adapter in BIOS; if the adapter is not detected properly the system will continue to receive power but will not charge the battery. Please follow the steps mentioned below to check if the adapter is detected properly.
1. Start the computer by pressing the power button
2. Press the F2 key 2-3 times
3. You will now be on the BIOS screen
4. Under the Main Tab look for the option that says AC Adapter Type
5. If the Adapter Type says Unknown or None with the adapter plugged in.
6. Reconnect the adapter to the machine and if the status now shows as Unknown then the AC Adapter needs to be replaced.
Please follow further steps from the link below.
http://dell.to/1l109N3
Please let me know if this helps.