Thank you for writing to us!
Kindly check if your able to run diagnostics on the system and make a note of the error .
Also private message the service tag and email address .
Social Media Support
Thank you for writing to Dell Community Forum.
Please run the LCD BIST test on the system and check if you get any display.
* Turn the computer off.
* Press and hold the D key while pressing the power button. This will start the Laptop LCD BIST.
* The screen will display multiple flashing colors. Look for lines, distortion, or any other video issues you have observed.
* The laptop will restart when the test is finished.
Check with an external monitor.
Please private message us the service tag of the system along with your email id.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).