vimalece
1 Copper

Inspiron 15R 5537. Noise when earphone is connected.

When ever a browser window (both Chrome and IE) or music player opened , noise starts in earphone. Noise is very much annoying.

It stops a few seconds after the browser/music player is closed.

I bought my lap top in December.

What's the solution for this. ?

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26 Replies

RE: Inspiron 15R 5537. Noise when earphone is connected.

Hi vimalece,

Please update the audio driver using the link below and check if the issue persists.

http://dell.to/1ecKQN4

Let me know about the progress.

Thanks and regards,
Senthil S
#iworkfordell.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

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vimalece
1 Copper

RE: Inspiron 15R 5537. Noise when earphone is connected.

Hi Senthil,

I updated Realtek driver to 6.0.1.6927 as per your email.
The issue still remains.

What's next option ?

Thanks,
Vimal K

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vimalece
1 Copper

RE: Inspiron 15R 5537. Noise when earphone is connected.

Senthil,

It doesn't seem to be Realtek issue.

I uninstalled Realtek and used windows default driver. Even at that time also the same noise issue was there.

Pls let me know.

Thanks,

Vimal K

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RE: Inspiron 15R 5537. Noise when earphone is connected.

Hi vimalece,

Please update the BIOS using the link below.

http://dell.to/1gCx1Kf

Connect the Ac Adapter before updating the BIOS and do not use the system until it restarts after the update.

Increase the volume to max disconnect the ear phone and check if the same issue occurs in internal speakers. Also connect a different ear phone to the system and check if the same issue occurs.

Thanks and regards,
Senthil S
#iworkfordell.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

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TROjY
1 Copper

RE: Inspiron 15R 5537. Noise when earphone is connected.

I am also experiencing the same issue, with windows 7 (64bit). Whenever the audio is activated, an intolerable hissing noise is coming out of the headphones.
I have bought my inspiron 5537 a few days ago, for the purpose of it to be used solely with earphones.

The steps that I have followed so far included:
a) updated to the latest bios
b) tried the available drivers from dell.com and also those included in windows 7.
c) tried 4 pairs of headsets having minimal differences.

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vimalece
1 Copper

RE: Inspiron 15R 5537. Noise when earphone is connected.

1. I tried different types of earphones already. Noise was there with all of them. The same earphone I tried 

2. I increased volume to max. But truly speaking, I was not able recognize if the noise is coming out or not as the fan/hard disc sound was there.

3. The link you provided is for the BIOS of " Dell Inspiron 5737 System BIOS ". Mine is 5537.

4. My current BIOS version is showing as 

DELL - 1
A06
INSYDE Corp. - 10000001

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RE: Inspiron 15R 5537. Noise when earphone is connected.

Hi TROjY and vimalece,

This model system comes with a combo audio port, which support both playback and recording as well (Headphone / Microphone). To get the best output we recommend you to use a 3 pin 3.5 mm Connector and it should take care of the static noise as well.

In addition Enable the auto popup in Dell Audio, follow the steps below.

Click on start > in search box type in control panel > Dell Audio and check the option under Advance > Jack Information – “Enable auto popup dialog when device has been plugged in”

Thanks and regards,
Senthil S
#iworkfordell.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

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TROjY
1 Copper

RE: Inspiron 15R 5537. Noise when earphone is connected.

Senthil, thank you for your quick response. With the valuable help of the Greek Dell support, I formatted my nbook and reinstalled windows 7 ultimate with the following drivers and respected order.

Chipset
http://ftp.dell.com/FOLDER01752902M/1/Chipset_Driver_4WC50_WN_9.4.0.1017_A00.EXE


Intel Management Engine Interface Driver
http://ftp.dell.com/FOLDER01747942M/9/iMEI_Intel_W74_X01_A00_Setup-N3JDN_ZPE.exe

USB 3.0

http://ftp.dell.com/FOLDER01753028M/1/Chipset_Driver_TTK92_WN_2.5.1.28_A00.EXE

Audio

http://ftp.dell.com/FOLDER01752987M/1/Audio_Driver_XKKPG_WN_6.0.1.7023_A00.EXE

Video

http://ftp.dell.com/FOLDER01746245M/7/Video_AMD_W74_X01_A00_Setup-M3X0Y_ZPE.exe

network Driver

http://ftp.dell.com/FOLDER01752936M/1/Network_Driver_2G1TP_WN_7.073.0618.2013_A00.EXE

Wireles lan driver

http://ftp.dell.com/FOLDER01752972M/1/Network_Driver_FC3T1_WN_10.0.0.255_A00.EXE

Input

http://ftp.dell.com/FOLDER01753092M/1/Input_Driver_6T09M_WN_17.0.8.1_A00.EXE


Card reader

http://ftp.dell.com/FOLDER01753051M/1/Chipset_Driver_YDTM3_WN_6.2.9200.39039_A00.EXE

A good point to note is that the hissing sound was louder just after the audio drivers were installed. I disabled all the audio enhancements and tried various headsets. In my case, only the headsets/headphones had the continous hissing sound (when audio was enabled) and not the line out to speakers.
I also tried different headsets trying to get the best Signal to Noise Ratio. Meaning increased sound volume and minimal noise. The following conclusions were made:
1. Headset  "Hama HK-3023 stereo with passive noise protection"[ 32Ω, 90db, 1,2M, 136mV, 20-20000Hz. Loud sound with unbearable hissing sound.
2. "Handsfree  headsets of Samsung Galaxy S3 and S4". Medium sound volume with distinctive hissing sound.
3.  "Nokia MusicXpress Handsfree headphone".  Low sound volume, low hissing sound

4. Sweex headphones. Low sound volume, bearable- almost acceptable hissing sound

By all means, do try different headsets. The cheaper the headphones, the lower the hissing disturbance emoticon.Geeked.title

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Jim Coates
6 Gallium

RE: Inspiron 15R 5537. Noise when earphone is connected.

It doesn't seem to be Realtek issue.

I uninstalled Realtek and used windows default driver. Even at that time also the same noise issue was there.

Then it could possibly be a hardware issue. We saw this before with the Inspiron 1420 and 1520 models, where because of faulty shielding the touchpad caused headphone hissing. It's tough to know for sure because even if the motherboard is replaced the problem might have been designed in. It might take some time for this to be sorted out. In the meantime a workaround would be to get an inexpensive usb audio adapter that will provide an alternative headphone jack.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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