Inspiron 15R keyboard

Hi Sanjay,

I would suggest you to connect an external USB keyboard to the system to check if the issue reoccurs. If the external USB keyboard works fine it should be an issue with the keyboard. If you face the same issue of some keys not working on the external USB keyboard also it should be operating system issue.

The key sequence for VIsta and later is F8 before Windows begins loading - choose Repair, the Restore.

If you need a copy of Windows because you did not make a set of recovery discs, you will need to contact Dell for that.  In the US, see the link below.  Outside the US, you will need to call Dell.  There is a charge for the recovery media if the system is out of warranty.

http://en.community.dell.com/support-forums/software-os/w/microsoft_os/476.2-0-requesting-a-microsoft-windows-reinstallation-cddvd-from-dell.aspx

Hi Ravi,

How do I reinstall OS?

I have Windows 7. I am aware of installation procedure for any windows system. I only need to know from where will I get a copy of my windows 7.

Also let me know if it will help me if I can reset the system to factory setting? And the procedure to do this. I tried using Carl + F11 but nothing is coming up.

Regards

Sanjay

Hi,

Sorry for delayed updates but it took some time to get me a system disc  from dell.

I installed the windows 7 but keyboard issue is still there.

i can work with my external wireless keyboard but laptop keyboard keys still does not work. A set of keys that does work are letter N, B, space bar, down arrow, left and right arrow keys.

Thanks in anticipation.

Regards,

Sanjay