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Inspiron 15R not booting up (n5010)

Hello Dell

I have this Inspiron 15R n5010. One day it froze and shut down with BSOD. When i tried to restart it, following things happen:

-It gives beeping/clicking sounds. (i think it either from speakers or from some of the moving parts inside laptop)

A few seconds later following screen appears:

and after that nothing happens, all I can do is press the power button to turn it off.

Please help.

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4 Replies

Re: Inspiron 15R not booting up (n5010)

Hi udaynatt,

Running the PSA hardware diagnostics will help us to identify if there is any problem with the hardware.

Please release flea power and run the PSA hardware diagnostics.

Switch off the system; remove the battery, ac adapter and the power cable. Press and hold down the power button for thirty seconds to drain any excess flea power and then try running the test. 

You can run the PSA hardware diagnostics in your computer to check the hardware is working as designed. Follow the steps below to run the PSA diagnostics.

Turn the computer off >restart the computer 

At the Dell logo screen, start tapping the F12 key a few times until you see the ‘One Time Boot Menu’ appear.

At the one time boot menu, press the down arrow key to highlight ‘Diagnostic’, and then press Enter to begin the PSA diagnostics.

 If the test fails, please make a note of any error codes listed. You can also refer to the link below. 

http://dell.to/OUGnqT

Please do reply for further assistance.

Thanks and regards,
Senthil S
#iworkfordell.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

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8 Krypton

Re: Inspiron 15R not booting up (n5010)

I already ran the tests, it fails.

I also tried putting up my hard drive in another laptop but its not detected there too.

Is there any way i can open up the hard drive assembly and check for any errors?

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8 Krypton

Re: Inspiron 15R not booting up (n5010)

I already ran the tests, it fails.

I also tried putting up my hard drive in another laptop but its not detected there too.

Is there any way i can open up the hard drive assembly and check for any errors?

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Re: Inspiron 15R not booting up (n5010)

Hi udaynatt,

Since the hard drive was not detected by the other system indicates that the hard drive is faulty or failed.

Please use the link to check the warranty status of your system.

http://dell.to/Mbe3zg 

Please punch in the system service tag or express service code and click on submit and you can check for the warranty status.

In case your system warranty has expired please contact the Out of Warranty department 1-800-288-4410 (U.S.Customer only). In case you’re from different region please get back to us.

Thanks and regards,
Senthil S
#iworkfordell.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India . For Dell support videos click here.

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