Kniffin
1 Copper

Inspiron 15r N5110 Sleep Issue

I just got my 15r a few weeks ago and as soon as I got it I noticed that when I tried to put it to sleep by closing the lid it would become stuck in a semi-sleep state (screen off, power light on, non-responsive, and it would begin to get very hot).  The only way I found to get it out of this state was by holding the power button until it turned off or pulling the battery.  

I recently replaced the standard hard drive with a new Solid State drive and thought that might fix it with a fresh install of Windows.  However, it was soon doing it again.  I began doing research.  The things I have tried include:

-  Going to powercfg -a through Command Prompt.  It shows that S1 and S3 states are available and S2 is not.  From my research, S2 is not needed for standard sleep mode.

- I disabled the webcam drivers.  This fixed it temporarily but the problem reappeared.  I checked and the drivers are still disabled.

- I uninstalled all drivers for Realtek.  Restarted the computer.  Then allowed Windows Update to reinstall the drivers.  This worked for one time before the problem reappeared.  

- Before I replaced the hard drive I was using it by telling it to hibernate instead of sleep when the lid was closed.  This worked but I do not want to have to hibernate it every time I close it since it takes longer on wake up.

Thanks in advance for any advice you can give.

0 Kudos
3 Replies
Moderator
Moderator

Re: Inspiron 15r N5110 Sleep Issue

Hi Kniffin,

I would suggest you to run the hotfix from the link below to check if it fixes the issue.

http://dell.to/16xxtY0

Also, reinstall the video card driver on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the video card driver from Video section onto the system and install it.

http://dell.to/ZaQuel

Please let me know if this helps.

0 Kudos
Kniffin
1 Copper

Re: Inspiron 15r N5110 Sleep Issue

I tried this.  The hotfix told me it was not applicable for my computer.  I uninstalled the NVIDIA and Intel drivers and reinstalled both.  This fixed it for one sleep attempt.  Then it reverted to locking up.

0 Kudos
Moderator
Moderator

Re: Inspiron 15r N5110 Sleep Issue

Hi Kniffin,

I would suggest you to update the BIOS, Chipset and video card driver in sequence for issue resolution. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section, Chipset driver from Chipset section and video card driver from video section onto the system and install it.

http://dell.to/ZaQuel

Please let me know if this helps.

0 Kudos