1 Copper

Inspiron 17 5767 - sound quality bad

I brought this new laptop but sound the quality is bad. There seems to be flat and with no bass.  I fix some of the settings but its still bad. Is it just the laptop or the software. 

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2 Replies
Jim Coates
6 Gallium

RE: Inspiron 17 5767 - sound quality bad

Hello. Test by switching from the Realtek audio driver to the Windows native audio driver.

1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).
2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked [but SEE NOTE].
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver).
10. Restart the laptop if prompted. If not prompted, sometimes you have to restart, sometimes not.
[To get back to the Realtek driver, do it again but reverse the names in steps 2 and 7.]

NOTE: if you have a 2-in-1 model and do not see a "High Definition Audio" option after step 6, then uncheck "Show compatible hardware". Then in step 7, if you see 2 "High Definition Audio" devices, select the 2nd one.

If the audio is normal with the native driver, it means the Realtek driver is causing the problem. Revert back to the Realtek driver and try some other things.

Go to the Windows Sounds dialog, select Speakers, then click Properties, then the Enhancements tab, then check "disable all enhancements".

If that has no effect, then uncheck the box. Open the Dell Audio Manager -- look for it in the Windows Control Panel, and try different settings --- type of speaker, WavesMaxx, etc.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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4 Ruthenium

RE: Inspiron 17 5767 - sound quality bad

Are you using the laptop speakers or a headset and what type of music?  What are you using to play the sound?.  I suppose I don't have high expectations of the speakers so I don't use them to listen to music.

Other folks are complaining about the MAXX audio.  Even I don't understand why it doesn't have the Realtek control panel like my other 10 month old System, mine seems to sound ok.  I have made modifications to the default settings in the MAXX panel.

Also, make sure you don't have you output device set as a communications device

Inspiron 17 7779


XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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