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Shkibobedobe
1 Copper

Inspiron 17R 5737 No webcam, no bluetooth, and terrible static.

I have Windows 8.1 for my Inspiron 17R 5737 and before the update My Bluetooth was working fine.  My webcam has never worked and I have always heard a high pitch static whenever I play any sound though either headphones or the built in speakers.  The webcam does not load when I try to capture.  If I am on Skype there isn't even a black screen it is like I don't have a webcam hooked up.  I still have sound being captured though.  I have gone through all of the processes the website has taken me through and I have tried all of the drivers but nothing has fixed it.

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Moderator
Moderator

RE: Inspiron 17R 5737 No webcam, no bluetooth, and terrible static.

Shkibobedobe,

Did you recently install/reinstall the operating system? If yes, did you install the Dell System Software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

Windows 7/8 is supposed to provide the webcam drivers for most Dell computers. If you system needs webcam drivers, go to Drivers & Downloads enter your service tag, then select your operating system. If your system needs webcam drivers, they'll be listed under Input.

(Windows 8)How to make the webcam work with help from this youtube. You have to open the Camera app first, and then click Settings on the charm bar to see where you can give the app permission to use the webcam.

Try reading...

Troubleshooting the Dell Webcam and Dell Webcam Central Software

You can try this file, also known as Dell Webcam Central.

Create a new unrestricted user account and try the webcam. Did the webcam work?

If yes, log out and log back in to your account and try the webcam. Did the webcam work?

If no, then the webcam became detached from the motherboard, usually near the webcam

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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