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Inspiron 17R Fan

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I have a New! Inspiron 17R Notebook 5721.  However the fan is always on and running at what appears to be full speed when only running Explorer.  How can I reduce the fan speed?

I would like to know if I can fix the problem without having to return the laptop as faulty.

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Re: Inspiron 17R Fan

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Hi,

I've done all the tests downloaded BIOS and still I have a jet plane.  I think there is a fault with the laptops themselves and there are loads of posts on the same subject.

The only way i have found to fix is to use Speedfan : www.almico.com/speedfan.php

I can't find the website I used to configure the application but it world a dream!

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Re: Inspiron 17R Fan

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Hi jonwillgo,

Please clean the fan air vents using a can of compressed air, always use the laptop on a flat surface. To check the hardware is working as designed please release flea power and run the PSA hardware diagnostics in the system. Follow the steps below.

Switch off the system; remove the battery, ac adapter and the power cable. Press and hold down the power button for thirty seconds to drain any excess flea power and run the test. Please run the PSA hardware diagnostics to check if the hardware is working as designed. Follow the steps below.

Turn the computer off >restart the computer

At the Dell logo screen, start tapping the F12 key a few times until you see the ‘One Time Boot Menu’ appear.

At the onetime boot menu, press the down arrow key to highlight ‘Diagnostic’, and then press Enter to begin the PSA diagnostics.

If the test fails, please make a note of any error codes listed. You can also refer to the link below.

http://dell.to/OUGnqT

           
Please do reply for further assistance.

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Re: Inspiron 17R Fan

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Hi jonwillgo,

Unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to this post.

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Re: Inspiron 17R Fan

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Hello,

I have the same problem with fan speed described above (Inspiron 5721) I went through all the test you wrote with no errors. Only when the cpu fan is tested it slows down for a minute and then is speeds up back to 5500rpm with no load.

 

I also cannot download new drivers from dell website - is the files are missing.

The fan is raelly annoying - please help.

 

Thank you,

 

Jan

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Re: Inspiron 17R Fan

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Same problem with fan! Help pls!

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Re: Inspiron 17R Fan

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Jepp, same problem here to, 5900 rpm after 30 seconds.

Like a jetplane at the left side of my computer....!!!

Why cant we download the fnew Bios (A05) at Dell.com???

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Re: Inspiron 17R Fan

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Hi,

I've done all the tests downloaded BIOS and still I have a jet plane.  I think there is a fault with the laptops themselves and there are loads of posts on the same subject.

The only way i have found to fix is to use Speedfan : www.almico.com/speedfan.php

I can't find the website I used to configure the application but it world a dream!

View solution in original post

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Re: Inspiron 17R Fan

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how to configure speedfan?

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Re: Inspiron 17R Fan

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yes, after you download Speedfan you need to configure it so that it can take over the control of the fans and stop them going so fast.  I can't find the link I used, will keep searching.

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Re: Inspiron 17R Fan

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Having the same problem here, brand new laptop out-of-the-box.  Fan throttles up to 5700 RPM and holds there, even in Pre-boot System Assessment with no load.  Updated the BIOS to A05 with no solution.  Called Dell tech support and they said there is no problem.  I told them politely that both they and I know better and they're going to replace the CPU fan.  Not expecting it to fix the problem but am willing to give it a shot.

Dell, PLEASE FIX THIS!

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Re: Inspiron 17R Fan

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to Jcon72

Jcon72 would you please keep us updated about the change of the fan? If it makes any difference or not?

I called Dell support earlier today and they offered me few differen solutions:

1) to change the whole 5721 thing for anotherone by the seller where I bought it -  called there and they a willing to do that but they are out of stock with 5721 - looks like lots of people are buying this... - which brings question - Does anyone know about someone with 5721 without  the "jet plane syndrom"? I dont belive there is anyone who could use this thing for normal officework with such a noise...

2) they send someone to change the fan and maybe also the motherboard - witch I am willing to ask them even if I probably will have to go through that stupid conversation with them again.

I would just really appreciate if anyone (maybe even from Dell) let us know if there is any way to solve this problem. (I mean without useing 3rd party software for now.)

Thank you.

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Re: Inspiron 17R Fan

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Actually, J33, here is what I just posted in another thread:

"I am calling them today to get a refund on the Inspiron New 17r, 5721.  Not only am I having the same problem with not being able to create recovery media, the fan also runs constantly maxed out at 5700 RPM and their tech support tells me "there is no problem because it passes diagnostics", and that they "don't have a record of this being a problem".  Maybe they should read their own forums, because many people with the 5721 are having the same exact fan problem.

To top it off, I decided to do a factory restore to see if that would solve ANY of my issues with this piece of junk and it won't even perform the restore process.  Tells me there is an error resetting the PC.

I have been personally and directly responsible for helping friends and clients purchase literally SCORES of Dell computers over the last several years, not to mention being a key person at my place of emploment responsible for standardizing on Dell computers for all of our PC purchases since 2000.  This includes many hundreds of Dell systems being deployed during that time.  All I can say is that I'm going to be royally ticked off if they attempt to deny my right to return it with the 21 day period and/or charge a restocking fee."

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Re: Inspiron 17R Fan

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I originally intended on letting them replace the fan (though it very likely won't fix anything), but after discovering these other issues I'm afraid that I've bought a lemon.  My last personal laptop purchase (Inspiron 1750) from 3 years ago (which this system was supposed to have replaced) has been a 3 year non-stop experience in the blue screeen of death a few times weekly, even after wiping and doing a clean install of Windows.  I'm surely not going to go through another 3 years of non-stop problem with another computer that has issues right out of the box.

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Re: Inspiron 17R Fan

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FYI, Dell is refunding my money with minimal amount of problems.  UPS is picking up the laptop tomorrow.  Next job is to figure out what to buy to replace my current laptop.

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Re: Inspiron 17R Fan

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Hi,

I am sorry for the inconvenience; we will go ahead and escalate this issue to the ‘Engineering team’, so please send the system service tag through a private chat.

Click on my username select start conversation and send me the details.

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Re: Inspiron 17R Fan

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I'm having this problem as well. I just got the computer today and its very annoying! This fan is louder than a Dell I've had since 2003. 

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Re: Inspiron 17R Fan

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I'm having this problem as well. I just got the computer today and its very annoying! This fan is louder than a Dell I've had since 2003.

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Re: Inspiron 17R Fan

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I'm glad that you're getting a refund.

Unfortunately, a client is having the same problem, and thinking about the refund route.  This sounds like a BIOS problem with a bad thermal table/fan speed, but Dell has yet to address the issue.  It could also be a problem heatsink issue, and that would cause me to request a refund.  I'm glad that I didn't recommend this latop to someones else that was looking for a 17in laptop.  Instead, I convinced the other person to go with a 15in Latitude, which is working well...

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Re: Inspiron 17R Fan

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Thanks, NextTech.  After sending back the 5721 I ended up getting a much nicer machine for only an additional $36 and it doesn't sound like a Boeing 747 taxiing for takeoff.  It's a 5720 with a faster processor (I7-3632QM quad-core, 6MB cache at 3.2 Ghz rather than the I5-3717U dual core, 3 MB cache at 2.6 Ghz) and dedicated graphics (GeForce GT630M with 1GB, rather than the cheesy integrated Intel 4000 chipset).  Now if they'll just fix this ever-present problem with Dell Backup & Recovery Manager not accepting any discs after the first one it'll make a lot of people happy.

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Re: Inspiron 17R Fan

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Cool. Isn't the 5720 an older model?  Was that purchased through Dell?  I'm glad I found out about this before recommending this model.  Take care.

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Re: Inspiron 17R Fan

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Yes, I make my purchases directly through Dell and yes, it's the "old" 17r  The biggest benefit to the "new" model in my opinion was the lower wattage CPU, but my laptop is plugged in most of the time anyway so that doesn't matter much to me and it's a better-performing system.  Not to mention the fact that now I can hear other people talking around me while using the computer since there's not a wind-tunnel roaring in my ear!

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Re: Inspiron 17R Fan

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Thanks for all your posts. I also recently got the 5721.  I'm not having the fan issue and it is quiet. However, I am also experiencing the Recovery Manager issue not accepting any discs after the first disk which seemed to take forever. I missed the verify step so don't know if any messages popped up.

I also can't get it to find or download the extended McAfee or Adobe Writer I purchased with the order. I've gone back and forth on the phone with tech service to customer service and now back to tech service when I can find time to do this. At first they couldn't even find my Service tag #.  The unit was shipped and came quickly but still showed in production on my order status even though there was a tracking number showing. I was told it was in limbo until it showed shipped and delivered on the order status. A week later they finally got that correct but alas I still can not find the software I purchased.   When I try to download it goes to the register step and I just watch the little circle spin for hours and nothing happens.

The computer came with Office 2013 and the Key Code card was included so I was able to get that program loaded and operating.

The instructions sent with the computer consisted of a small 2 page blue pamphlet label "Quick Start Guide" which had 4 steps to plug in and set up windows.

I've purchased several Dell's over the last ten years but this may be my last. I'm not sure what they are thinking but it is not about the customer. It should not take weeks to get your computer set up. I don't have hours to sit on the phone on hold nor can I sit around waiting for a call back.

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Re: Inspiron 17R Fan

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@Jcon72 Actually that 5721 still has the "Cheesy integrated Intel HD XXXX" as every Gen 3 iX Family of processors has some version of an Intel HD IGP built into it, 2500, 3000, 4000 it's part of the CPU package.

With that said, your system has what is called a Discrete Video Card as well. The "Gefore GT630M" included with your unit falls into that category it's not a dedicated graphics card.  

The Difference - the Intel HD XXXX IGP can not only render graphics but it's also the only device that can display what is rendered as it also has all the display technology built into it.  

The Discrete Nvidia GT630M can only Render Graphics it has no display technology, it still needs the Intel HD to Display the Graphics for it.  So if your looking to Disable the Intel HD in the BIOS or for some way of disabling it completely and using the Nvidia card alone, you can't do it, the card must remain active and functioning if not for doing rendering but for the sole purpose of pushing out to the display ports what is rendered by either card.

Luckily Intel/Nvidia drivers play nicely together and for most parts the Nvidia Driver with their Optimus Technology works well (click the link, once you have a better understanding of how it works you'll be all set to go), most of the time their driver will pretty much figure out that an application would be better rendered on the Nvidia Card then the Intel HD IGP and auto-switch for you, but sometimes you may need to force the application over.

BUT, it's not like systems with the Intel/AMD setup (AMD still playing catch-up), generally their drivers have a hard time determining when to automatically force rendering to their discrete AMD cards, past month, month and a half AMD finally getting driver out that seem to allivate the problem with their Enduro Technology works the same as Nvidia's Optimus.

In regards to Dell Backup & Recovery Manager - I had the same issue and after making 4 Beer Coasters for me and my mates - I tried a 16GB USB Memory Stick and it worked.

 

Cheers

Hope the information passed will clear up any confusions in the future for you, or for that matter anyone else passing thru.

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Re: Inspiron 17R Fan

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Helllloooo from Croatia ..... I can simply join to this conversation becouse I have buy model DELL 5721, 17,3", Core i5......AND I HAVE THIS STUPID PROBLEM with fun.....so I expect that DELL corporation make something about this global problem with this model........PLEASE HELP

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Re: Inspiron 17R Fan

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Posted by DELL-Sujatha K replied on25 Feb 2013 9:58 PM

Hi Andrew Croatia, I am sorry for the inconvenience. Dell is aware of this issue and we are working on it. BIOS release is expected anytime in the month of March which will resolve the issue. I will keep you posted once latest BIOS version is released. You may also keep checking for the latest BIOS release on the Dell support website.

 

Sooooo to everbody I have answer from DELL people that they work on solution for our FAN PROBLEM.......

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Re: Inspiron 17R Fan

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Hi,

For this issue BIOS update has been released on 4th March, Please download and install the same. Kindly provide me an update.

http://dell.to/QjjZDA

Please punch in the system service tag or express service code, under the BIOS category the latest BIOS is available version (A06).

Please connect the Ac Adapter while updating the BIOS and do not use the system once the update is initiated and until the system restarts completely

 

 

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Re: Inspiron 17R Fan

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This is a problem for me as well.  Straight out of the box, it is a jet plane.

Completely unacceptable.

If there is an easy fix, please post it now.  Otherwise, I have to return it.

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RE: Inspiron 17R Fan

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I had a different problem and did not realize that my fan wasn't running FAST ENOUGH.  I had purchased the service plan and gave Dell a call.  The technician had been sent several components by Dell and ended up replacing the entire motherboard.  I was surprised to start hearing the chassis fan, like it was when the machine was new.

Currently, I've bean playing the League of Legends online game (my sons talked me into it for Game Nights and I like the big screen).  The last three tries, during game play, the screen has gone blank and the machine is dead.  I can restart immediately (and rejoin the game-in-progress) but the same thing happens again after a few minutes.  I've noticed that it's very warm between the touch pad and the spacebar.  Then I switch laptops.  The game runs without error on my older Dell Core2 laptops and I always use a smooth surface lap desk (also, no pets).

I was looking here before making a call to Service Support.  If it's your key box (I use mine for CAD), then the service contracts are worth the @$100.  But I wouldn't stretch it too far into the cost of a new machine/technology; three years of heavy use is about it.

I'll try to let you know the outcome.

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