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krb3e
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Inspiron 17R Wake from Suspend

I'm having problems waking my new Inspiron laptop from suspend.  I am using it attached to an external monitor / keyboard / mouse, so I leave it closed most of the time.  I changed the power settings to make it so that the computer doesn't sleep on lid close when plugged in, and thats working as expected.

The problem is that when the computer does go into standby, either because I manually put it to sleep, or because it has been idle for a while, the only way for me to wake it is to press the power button.

In the Windows device manager, I have enabled the "Allow this device to wake my computer" under the power management tab of both my keyboard and mouse.  I have also made sure that the video drivers are up to date.

I didnt see an option in the BIOS to allow USB devices to wake the computer (I know other computers that have this option).

Any Ideas how to make an external USB device wake my computer from sleep without opening the lid?

 

Thanks!

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10 Replies
rockingstar
1 Nickel

Re: Inspiron 17R Wake from Suspend

Try updating the system BIOS and video drivers, use the following link to troubleshoot:

http://dell.to/mMSUMf

Hope this works for you.

Cheers!!

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krb3e
1 Nickel

Re: Inspiron 17R Wake from Suspend

BIOS is currently on the latest version, and video drivers (both for Intel on-chip graphics, and the nvidia discrete graphics) are up to date.

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Re: Inspiron 17R Wake from Suspend

Hello,

 A laptop is designed in such a way that without opening the lid the computer would not wake up from sleep mode. To get the computer back from sleep one needs to open the lid and then it would work.
So I guess in this case the Power Button would be the only way to wake up the computer from sleep mode.
Please reply if you have any further questions, I’d be glad to help you.

Thanks & Regards
Allan D
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

If a post answers your question, please click "Yes".

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krb3e
1 Nickel

Re: Inspiron 17R Wake from Suspend

With most laptops (The Inspiron 17R being an exception) supporting a docking station, and more and more users using laptops as desktop replacements it is a very normal case for a laptop to be used with the lid closed, and most do indeed support waking them over USB with the lid closed.  Designing a laptop in such a way, without allowing the OS to control the power management state of the USB Root Hub to keep it powered in the sleep state in order to wake the computer, would IMHO be a serious design oversight.

Re: Inspiron 17R Wake from Suspend

Hello,

 I would request you to help me with few details for understanding the situation.

-- Do you have a docking station connected to your computer?
-- If yes, have you connected the keyboard and mouse to usb ports of docking station or to the usb ports of the computer?
-- Ensure the USB Power Share in system BIOS is enabled.
To enter system BIOS, Restart the computer and keep tapping F2 at the Dell logo screen. Check if the USB Power Share option is enabled.
Please write back to us for further queries would be glad to assist you further.

Thanks & Regards
Allan D
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

If a post answers your question, please click "Yes".

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krb3e
1 Nickel

Re: Inspiron 17R Wake from Suspend

No docking station -- the Inspiron 17R Doesn't have the E-Port connector that some of the older Inspiron systems had -- I was just using the fact that many laptops include docks for the express purpose of being used with the lid closed as a counter to the comment that laptops are designed to be used only with the lid open.

In fact, the Inspiron 17R is marketed as a "Desktop Replacement", laptop (http://www.dell.com/is/p/inspiron-17r-n7110/pd), which are typically designed to attach external peripherals to, and use one would use as a desktop system, with the extra benefit of being to take it with you as a laptop.

I did check in the BIOS, and USB Power Share is in fact enabled.  I checked with USB PowerShare enabled and disabled, as well as having the USB Keyboard plugged into an attached hub, and attached directly to the computer.  In all configurations, the keyboard did not wake the laptop from sleep.

Even with the lid open, I notice the same behavior; moving the USB mouse or pressing a key on the USB keyboard do not wake the computer from sleep, even though the option in the Windows Device Manager's "Power Management" tab is selected to allow the device to wake the computer.

I also tried disabling the "Allow Windows to Manage the Power to this Device" option in the USB Root Hubs in the Device Manager, thinking that the system was shutting off the root hubs in the sleep state to save power, but this also did not allow the computer to wake on USB Input.

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Re: Inspiron 17R Wake from Suspend

Hi,

I’d request you to private message me the system service tag number. To private message, accept my friend request; click on my user name and click start conversation. 
I’d be glad to assist you further and let you know the next course of action.
Please help with the service tag, name, phone number, alt phone number, and best time to reach and the time zone.  

Thanks & Regards
Allan D
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

If a post answers your question, please click "Yes".

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jeep4wheel
1 Copper

Re: Inspiron 17R Wake from Suspend

In the bios there is a function under advanced called usb wake. Might try to enable that.

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slmakowski
1 Copper

Re: Inspiron 17R Wake from Suspend

Did it work?

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