seamad
2 Bronze

RE: Inspiron 17r SE Freeze/Buzz

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It worked fine for me, thanks a lot!

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Gygex
2 Bronze

RE: Inspiron 17r SE Freeze/Buzz

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Holy *** I thought my machine was breaking! This fixed my stuttering too!! So happy!! TYTYTYTYTY!! Wtf are DELL doing with that Support Assist Agent?!?! 

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annoir
2 Bronze

RE: Inspiron 17r SE Freeze/Buzz

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THANK YOU THANK YOU THANK YOU!!!!  I was ready to buy a new laptop!  I ended up uninstalling both "SupportAssist" and "SupportAssist Agent", only because I inadvertently uninstalled "SupportAssist" first.  I am running Windows 8.1 Pro on Inspiron 17

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Jim Pearce
2 Bronze

RE: Inspiron 17r SE Freeze/Buzz

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I had the same issue, and it was really bugging me during the Montreal/Detroit game on Tuesday. At first I thought it was just another *** signal (Those clowns at Rogers!), but when I got the same thing on CNN I got worried. As luck would have it this roughly coincided with a Bell Fibe TV install. So, I ended up yelling at Bell instead of Dell! But then I played a video off my hard disk. Oops! TIme to get mad at Microsoft! Who knew how many of my drivers were out of date! But...the problem persisted. Thank you very much folks, I was pulling my hair out.

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wolf14
2 Bronze

RE: Inspiron 17r SE Freeze/Buzz

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THANK YOU SO MUCH!!!  I had the same problem for several days and neither the DELL premium phone support nor a DELL engineer who came out and just replaced the sound card, graphics card, speakers and who knows what other parts, had any idea where this came from and how to resolve it.
Thank you again!

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idrthrbskiing
2 Bronze

RE: Inspiron 17r SE Freeze/Buzz

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Uninstalling the support assistants didn't work for me either. A solution on another forum did solve it though:

Control Panel -> Device Manager -> System Devices -> Right Click on [Dell Diag Control Device] -> Disable

Posted by 'ung' on http://www.eightforums.com/performance-maintenance/61670-stutter-freeze-during-video-music-games-hel...

I edit photos and having the mouse pointer stall and then skip across the screen was getting pretty annoying.

jlsd
3 Silver

RE: Inspiron 17r SE Freeze/Buzz

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Thank you, thank you, thank you!  I started experiencing this problem a few weeks ago.  I did notice the new program "Support Assist Agent,"  but didn't make a connection.  I did NOT install that.  I guess it was one of the automatic updates.

I uninstalled it and played a game.  No annoying blips or buzzes.  I did not uninstall Support Assist -- just the Agent.  

What exactly is the purpose of the program?  Do I need it?  Should I uninstall that as well?

Thanks.

Janet in NJ

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mm713
2 Bronze

RE: Inspiron 17r SE Freeze/Buzz

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Worked just like you said! No more buzzing! Thanks!

View solution in original post

tom h559.
2 Bronze

RE: Inspiron 17r SE Freeze/Buzz

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Uninstalling the Support Agent is not fixing the problem for me.

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tom h559.
2 Bronze

RE: Inspiron 17r SE Freeze/Buzz

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My mistake [in the above post]- I uninstalled the Dell Support Assist Agent and that fixed the problem.

Thanks to all that have contributed in this thread for your help!

Tom H

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