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hadifyassin
1 Copper

Inspiron 3537 stuck on DELL logo! PLEASE HELP!

My Dell Inspiron 3537, running windows 10 uefi in wd ssd is stuck on the dell logo while booting. The circle of dots doesn't appear under the dell logo and windows doesn't boot.

But when I press any button on the keyboard, the circle appears and windows loads instantaneously.

Somebody please tell me what's going on with it.

So peculiar and infuriatingly frustrating.

PLEASE HELP ME WITH THIS. THANKS IN ADVANCE

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6 Replies
Saltgrass
4 Germanium

RE: Inspiron 3537 stuck on DELL logo! PLEASE HELP!

I am not sure exactly where the boot in hanging in regard to Windows or just Bios boot.  You could turn on the boot log option is msconfig.exe and then, after having a boot which exhibited the condition, check the log to see if it shows some device not installing.

Others may recommend you run the diagnostics to see if they show anything.  I believe the F12 key during boot allows access.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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Moderator
Moderator

RE: Inspiron 3537 stuck on DELL logo! PLEASE HELP!

Hi,


Welcome to our community.


We’ll try and assist you. We suggest you to set BIOS to defaults and then try booting the system.


Also, run through the hardware diagnostics to isolate issues between hardware and software. Click here to find the video with the steps to complete the diagnostics.

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hadifyassin
1 Copper

RE: Inspiron 3537 stuck on DELL logo! PLEASE HELP!

Thank you for your answer. I'll try the boot log asap. Of course F12 works. I ran diagnostics and it gave no errors.

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hadifyassin
1 Copper

RE: Inspiron 3537 stuck on DELL logo! PLEASE HELP!

Thank you for your answer. I ran the diagnostics and got no errors. As for resetting defaults in bios, nothing happens when I do that. The BIOS remains exactly as I left it(in the same settings). The settings doesn't change when I reset defaults.

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hadifyassin
1 Copper

RE: Inspiron 3537 stuck on DELL logo! PLEASE HELP!

Um.. Can I ask one dumb question please?

Where is the boot log located? I enabled it in msconfig but where is the actual log?

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Saltgrass
4 Germanium

RE: Inspiron 3537 stuck on DELL logo! PLEASE HELP!

It should be in the root directory or the Windows directory and starts with ntbtlog or something close.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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