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Inspiron 3542 intel hd video problem after updating directX.
Hello, I have a problem with my Dell Inspiron 3542 running Windows x64.
All works well until I either run a directx update utility, or run a game that updates directx. Then, after reboot, the screen becomes corrupted (kind of like interlaced at a weird angle - absolutely unusable)
No combination of actions (such as uninstall-reinstall video driver) help. I have all the latest drivers (for intel video it's Video_Driver_5F8YF_WN_10.18.10.3945_A02
The only thing that works at that point is re-installing windows from scratch.
I made a call to an official Dell service center in my city and they said that the only thing that they can help me with is installing Ubuntu back.
Pheonix8097651
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July 14th, 2015 14:00
i hve the same laptops as yours but the problem never appear im running win8.1 and all fine u can try going to a shop take your internel hard disks off so u can reset ure laptop without losing data and ure laptp would be fixed