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gualdora
1 Copper

Inspiron 3552 problem internal microphone

I, since a couple of day the microphone is not working.I've already tried to uninstall and re-install drivers but nothing change.looks like it's hw problem.The SO is windows 10, when I go to "recording devices" only appears "microphone - high definition audio device - not plugged" I've tried also enable/disable.I've also run the test on dell support service online and again no microphone is detected.

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5 Replies

RE: Inspiron 3552 problem internal microphone

Do you know if any changes was made to the system just prior to when the microphone stopped working?  If you have a good idea on the time it has stopped working you may want to consider running system restore just in case this is a registry issue and not a hardware issue. 

Barring software difficulties (restoring doesn't help) I will be shooting you a friendship request in case a service may be required. 

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

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Jose Ruiz A
1 Copper

RE: Inspiron 3552 problem internal microphone

Hello,

I have same troubles. After a reboot the headset is no longer detected and the internal mic does not work. Unfortunately I can't do a restore as I have saved the system config before the problem. My OS is Ubuntu 14.04, that is factory installed.

I have looked everywhere for solutions but I have not found any. I'll need some help with this issue.

Jose

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RE: Inspiron 3552 problem internal microphone

Jose,

This document may be of some help.  It goes over microphones using Ubuntu.  Please reply back if you continue to have problems. 

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

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Jose Ruiz A
1 Copper

RE: Inspiron 3552 problem internal microphone

Hi,

The document you have sent did not sole my issue. I tried to turn on the mic but it didn't show any change. 

My mic was working properly before when I bought the laptop, but now it's not working any more. Also before when I plugged a headset a dialog opened up and ask if it was a headset or headphones. Now this dialog is not appearing. And I have not sound in the headset.

Jose 

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RE: Inspiron 3552 problem internal microphone

Jose,

I just sent you friendship request, I would like to get your information if in case it looks like a service may be required.  If you haven’t already I suggest contacting Canonical Support here and report back here with the results.  Once I have your information I will be able to research any possible service options if they are needed.

 

TB

Specialize in Laptops, Mobile Devices
#IWork4Dell

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