I am also facing the same hinge problem and luckily now I saw this post. As everyone mentioned I was just closing and opening my laptop and the right side popped open suddenly yesterday.
The replies from dell were exactly same as for other people $159 for the repair and this is an accidental damage. I am surprised with so many posts over 1 year they have not done anything to rectify this problem
According to me they should retake all the laptops sold and should not release this model until this problem is fixed.
Please let me know if anyone else is successful in overcoming this issue.
Thank you for writing to us with your feedback .
There are no inherent issues with the systems. All the systems that are boxed go through a quality check .
From looking at the pictures posted and i have also checked with my product team this is clearly falls under accidental damage and not covered under basic warranty .
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I thought it was accidental damage before seeing this post
Many people have exact problem as mine and I am wondering how all of these can be accidental
damage, as people mentioned in that post I was also just opening and closing my laptop.
Thank you for your reply.
This is due to wear and tear issues which is not covered under basic warranty ..
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I am also having this issue. However my issue started right after i received my computer. I had often heard a popping sound after opening/closing my computer and shortly after that i noticed that the right side hinge would open slightly. Unfortunately today the entire side opened as pictured in the above post. i have never dropped or even bumped my computer. If i am not using my computer it is in a safe place and usually in a padded case. I do not open nor close my computer recklessly.
I have read countless reviews of people with the same problem. At this point i do not even know if i want to contact dell with my problem because from what i understand i will get transferred back and forth for hours only to be told that my issue is not covered under warranty.
I'm having the same problem, on a 5547 that is 18 months old and 6 months out of warranty. On the right side, the case first gradually cracked, and tonight the hinge broke. One thing I haven't seen mentioned, though, is that I lost wireless access at the same time. The computer boots fine, and wireless is turned on, but it says it doesn't see any available networks. Does anyone here know if it's possible if the breaking hinge may have somehow impacted the laptop's wireless card? I saw the ethernet port is on the right side, but don't know where the wireless card is located within the laptop.
No I was not able to resolve, basically they keep saying it is wear and tear issue. So I think the only way is pay whatever they ask and get it repaired.
Yes, the Wireless Antenna Cable goes right above the right side Hinge. So, when the hinge broke, it should have pulled the wire out of the sockets breaking it.
I have the same issue right now and the repair quotation I'm getting is expensive as ***.
Yep, that was my conclusion as well - the antenna wire was broken when the hinge broke. I could have lived without the hinge - I don't really need to close the laptop for my use - but I need wireless that works when I'm not in the same room as the router.
I ended up buying a new laptop this week, and I made a point of not getting a Dell this time. Not pleased with that design at all.