Inspiron 5547, warranty does not cover hinge

Hi,

I own a Dell Inspiron 5547. I have purchased a Dell notebook for my wife as well and my choice for the company notebook was also Dell. This was because I have trusted the quality and the 3 year warranty.

Parts Only warranty 11/4/14 - 11/4/15
Carry-in Service/Return to Depot warranty 11/4/14 - 11/4/17

A long time ago, a screw fell out from the notebook and there was no way to put it back, it always came out. Please note that I have never ever tried to do any modifications/repairs on the notebook. As I could not afford to put it into the service for 2 weeks, I've tried to open and close it always with maximum care. Still, it broke eventually and I needed to go to the local Hungarian warranty partner, where I was told that Dell won't cover the issue and I got an offer over USD 150 for repair.

I admit that with turning in the notebook, the damages would have been smaller, but still, the place for the screw would have needed a change and also the plastic and other parts were not as strong as required. I've googled Dell hinge issues and it seems to be a common issue.

In order to keep my trust in Dell, I would like at least a partial guarantee. Else, due to the lack of trust I will need to look for another brand when I will need to replace laptops. This is something I would not like.

Regards,

Aron