Inspiron 5558 Backlight Keyboard in Win 10

I was in Windows 8.1 and this function works normally, but i upgrade to Windows 10 and doesn't work anymore. I try Keyboard Fn, Mobility Center and bios Function don't exist in my model for change this (I use latest BIOS version for my model).

What I do in this case ?

0 Kudos
1 Reply
Moderator
Moderator

RE: Inspiron 5558 Backlight Keyboard in Win 10

Hi REGINADO BRAGA DE SOUZA,

Try downgrade the BIOS and check and then update the BIOS - http://dell.to/1OGE9EY and reinstall the chipset drivers from the same site. 

Restart and press f2 key on startup to enter BIOS - check if the backlit works in BIOS environment.

Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.

If the system is under warranty, write me a private conversation with the service tag and your contact details.

Keep us updated.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

0 Kudos