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yfz04drt
1 Copper

Inspiron 7352 Touch screen not working

I have tried updating the BIOS and going through the troubleshooting steps from the Dell website, but the touchscreen is not working. When I run the device manager, it does  not show HID-compliant touch screen, so I'm assuming its missing the driver. Can anyone help me figure out how to download this and fix the issue? Thanks

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4 Replies
Community Manager
Community Manager

RE: Inspiron 7352 Touch screen not working

Hi yfz04drt,

Thanks for posting.

Please try a system restore to the last date it was working fine.
Also try to the run hardware diagnostics by pushing F12 at startup.
After the diagnostics are over, try using the touch pad input to select the options on the screeen, post back to let us know if that works, or contact Tech Support in your country for additional troubleshooting.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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yfz04drt
1 Copper

RE: Inspiron 7352 Touch screen not working

The hard drive crashed last year and it has not worked since. I tried running the diagnostics but it still is not working.

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LSUFAN51
5 Rhenium

RE: Inspiron 7352 Touch screen not working

Please click on "Choose A Diagnostic Test" in the link below and then run a custom test on Touch screen and Hard drive. Report back any error code.

Support for Inspiron 7352 | Diagnostics | Dell US

EDIT:

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LSUFAN51
5 Rhenium

RE: Inspiron 7352 Touch screen not working

Also,

Please expand Human Interface Devices in device manager, click View at the taskbar, and then select Show Hidden Devices. Hopefully touch screen driver appears.

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