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xadahiya
1 Copper

Inspiron 7560 random shutdowns

I bought a new Inspiron 7560 about a week ago. The laptop shuts down automatically when on AC power ( works fine on battery). I initially thought it was due to flea power so I drained the flea power but still the same issue. Sometimes it shuts down within a few minutes sometimes works properly for days. I checked the bios power logs. There is a event - `Shutdown - AHCI power off`. Not sure what's going on?

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2 Replies
Community Manager
Community Manager

RE: Inspiron 7560 random shutdowns

Hi xadahiya,

Thanks for posting.

Have you tried a different power supply?  If you purchased directly from Dell, you may need to call tech support and troubleshoot with them.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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xadahiya
1 Copper

RE: Inspiron 7560 random shutdowns

Hi Robert,

Thanks for the reply but I found the problem. It was the Arch kernel causing the problems. I don't know due to some reason Arch Linux latest kernel keeps on crashing with Inspiron 7560. I changed my OS now everything is working fine.

Thanks anyways ')

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