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Inspiron N5040

We have been having the same problem that many people with this particular make/model have been experiencing:

Whenever we are in a program that you can type in (eg. Excel, Firefox, Run, etc.) characters will begin typing and deleting erratically by itself - not randomly though - it's usually '65*-:' - something along those lines - and the the laptop switches off after a few seconds. It then often takes a while to successfully turn back on again.

This is happening more and more frequently and I noticed a lot of users with the N5040 are experiencing this problem at this very moment:

http://en.community.dell.com/support-forums/laptop/f/3518/t/19489329.aspx

http://en.community.dell.com/support-forums/laptop/f/3518/p/19444515/20086278.aspx

http://www.techsupportforum.com/forums/f299/dell-inspiron-n5040-keeps-crashing-please-help-642960.ht...

This YouTube video demonstrates the problem - and look at the comments section - many people having this problem.

http:/www.youtube.com/watch?v=WlAPaDnh8S0

">http://www.youtube.com/watch?v=WlAPaDnh8S0

I am hoping that someone can help us with this problem because no one seems to have found a solution - someone mentioned they had restored to default factory settings TWICE and it hasn't solved the issue.

The laptop is still under warranty and I would like to send it off for repair but I don't want to spend money on the premium phone line while someone talks me through reverting to default factory settings when I know that isn't going to solve it.

Some help with this matter would be very much appreciated.

Thank you.


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