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January 21st, 2012 17:00

Inspiron N5110 Dies When Plugged In

Hi,
I got my Laptop a few months ago, in August...
And today while using it, i plug it in and it dies!
Thinking it overheated, i put it on my table and wait a few minutes, then turn it on, and try again.. much to my dismay it died once more!
Oh and i cant turn it on until i remove my battery and put it back in..?
Any help?

Thanks :)

4.4K Posts

January 22nd, 2012 21:00

Let's see if we can try to eliminate some items.

  1. With the battery removed and the AC plugged in, try to start the system.
  2. With the battery in and the AC removed, try to start the system

If it starts the first time, then either the battery or the charging system is bad.

If it starts under the second scenario, then either the AC adapter or charging system is bad.

Because the notebook is only a few months old, all of this should be covered under warranty.
Call Dell and set up the service call.  As you mentioned, you may need a new motherboard.

 

4.4K Posts

January 23rd, 2012 14:00

You need to contact Dell to arrange a service call to fix your system.  

4.4K Posts

January 21st, 2012 17:00

Computer does not turn on

  1. Disconnect your AC adapter
  2. Remove the battery
  3. Push the power "On" button for at least 30 seconds.
  4. With the AC adapter unplugged from the wall, short out the two power terminals to remove any static buildup.

Now put the battery back in, attach AC power adapter and restart the notebook.

This has worked on other notebooks.  It may work for you. 
It's easy to try.

 

4 Posts

January 22nd, 2012 21:00

Sadly This did not work.. I did some research and in other cases it was a problem with the mother board Is this a possibility? Also, now my laptop won't even turn on

4 Posts

January 23rd, 2012 08:00

Only number two worked before

But now neither works

4 Posts

January 23rd, 2012 19:00

Where might I be able to do this?

Sorry I'm using my smartphone for this and its a bit annoying..

4.4K Posts

January 23rd, 2012 20:00

Here is the link that lists different ways to contact Technical Support.

Most get better service from the Chat Line.

support.dell.com/.../contact_technical_support

1 Message

November 22nd, 2012 18:00

Hi, I have same issue but I'm out of the region where I bought my laptop. 

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