2 Bronze

Inspiron N5110- Power Won't Turn Off

When I close the lid to my laptop, the screen goes black but the power doesn't turn off.  I can still see the power light stll on.  It won't go into sleep or hibernate mode.  When I open the lid, the screen still stays black and I have to restart my computer and then it says something that it didn't shut down properly.  Is there anything I can do to fix it without having to take it in somewhere?

0 Kudos
7 Replies
4 Germanium

Re: Inspiron N5110- Power Won't Turn Off

Hi chels35,

You may try and uninstall the video drivers from 'Device Manager' and re-install. To uninstall and re install the drivers:  

  • Click on “Start” and right click on “Computer”.
  • Click on “Manage”.
  • Click on “Device Manager”.
  • Under “Display adapters”, you will find the video driver listed.
  • Right click on it and click on “uninstall”. (Check and make a note of the driver installed on your system and re-install the driver from the below steps accordingly).
  • Check the box to delete the software.
  • Restart your system and click on the link: http://dell.to/QjjZDA
  • Enter the Service Tag of your system and select the operating system.
  • You will find the video driver under “Video”.
  • Click on the video driver depending on the video card your system has. (Install the same video driver which you uninstalled from “Device Manager”.
  • Click on “Download File”.
  • Select “For Single File Download via Browser”.
  • Click on “Download Now”.
  • Save the driver on your desktop.
  • Once the driver is saved on desktop, right click on it and select “Run as administrator”.
  • Install the video driver by following the on screen instructions.
  • Check if the issue is resolved or not. If the issue still persists, update the system BIOS.

Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals before updating the BIOS. All the programs should be closed and documents saved. 

  • Click on the below link: http://dell.to/QjjZDA
  • Enter the Service Tag of your system and select the operating system.
  • Go to “BIOS” and click on the BIOS available.
  • Click on “Download File”.
  • Select “For Single File Download via Browser”.
  • Click on “Download Now”.
  • Save the BIOS on your desktop.
  • Once the BIOS is downloaded on the desktop, right click on it and select “Run as administrator”.
  • Follow the prompts on screen and restart your computer.

If the issue persists, you may try changing the power button and lid settings to sleep or hibernate and see if it helps. For detailed information on this, you may refer to link: http://bit.ly/12Z37v9  

Please share the findings. 

Thanks and regards,
DELL-Chinmay S
#IWork4Dell 

0 Kudos
2 Bronze

Re: Inspiron N5110- Power Won't Turn Off

thank you for the help!

0 Kudos
4 Germanium

Re: Inspiron N5110- Power Won't Turn Off

Hi chels35,

Unfortunately we have not received feedback from you on this topic. If you need continued support, please write back. Other community members who need assistance please start your own topic in a new thread. 

Thanks and regards,
DELL-Chinmay S
#IWork4Dell 

0 Kudos
Not applicable

Re: Inspiron N5110- Power Won't Turn Off

Hello,

My dell N5110 wont turn off. when i shut down my laptop, the screen goes blank but the power lights remain on and consumes the battery. i have to force shut down my laptop every time. 

it works properly when its on. it restarts properly just issues with shutting down.

0 Kudos
Not applicable

Re: Inspiron N5110- Power Won't Turn Off

Mine just started doing the same thing. When I shut it down the screen goes black, but the power lights all stay lit. It also consumes battery. 

0 Kudos
Not applicable

Re: Inspiron N5110- Power Won't Turn Off

I have a same problem. 😞 every time i need to hold power button for turn off my laptop

0 Kudos
1 Copper

Re: Inspiron N5110- Power Won't Turn Off

Just disassemble your laptop remove CMOS Battery turn on from Charger and reset bios now insert a new CMOS Battery. now check your problem is resolve

0 Kudos