TR Young
1 Copper

Inspiron N7110, External USB hard drive issues

I purchased this Inspiron N7110 three weeks ago.  I also purchased a new Western Digital Passport 1TB external HD.  I have an external Western Digital workbook 500 GB HD as well.  When I am working with either or both of my external drives connected to any of my 3 USB ports, they will simply stop functioning and I have to reboot in order to regain functionality.  I performed a hardware test with the Dell Support Center software that was preinstalled.  The USB controllers passed the test.

Can anyone please help me or point me in a direction so that I can fix this issue?  It is becoming very annoying, as I work off my external HDs.

Thanks in advance.

Inspiron N7110

Windows 7 Home Premium, SP1

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5 Replies
ieee488
5 Iridium

Re: Inspiron N7110, External USB hard drive issues

Try using a dual USB connector to give it more power.

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joeleobo
1 Copper

Re: Inspiron N7110, External USB hard drive issues

Search for the other threads on this board about dell laptops and non-functioning usb 3 ports.

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TR Young
1 Copper

Re: Inspiron N7110, External USB hard drive issues

I have searched.  I've searched the following queries:

"USB 3.0"

"USB 3.0 stops"

"USB 3 stops working"

"USB 3 quits working"

and

"USB 3"

I have not found any issues like mine where the USB 3.0 ports work for a little while and then stop.  There was one thread that LOOKED as if it may help, but when I click on the link, I get an error saying that the thread is no longer available.

But thank you so much for your insightful response.

Inspiron N7110

Windows 7 Home Premium, SP1

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joeleobo
1 Copper

Re: Inspiron N7110, External USB hard drive issues

Despite your sarcasm, I will still try to help you. Here are just a few of the links that I found by simply searching for "usb3".

en.community.dell.com/.../19851668.aspx

en.community.dell.com/.../19856822.aspx

en.community.dell.com/.../19846361.aspx

en.community.dell.com/.../19778023.aspx

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Highlighted
marcusdwn
1 Copper

Re: Inspiron N7110, External USB hard drive issues

My Dell Inspiron Laptop USB 3.0 ports was dropping out (loosing connections)

to my external USB 3.0 Hard drives. Sometimes, I could watch a movie on my USB 3.0 drive for 38 minutes and then media player would stop working. Sometimes I could only watch the movie for 15 seconds!

Dell tech replaced the USB daughter board (containing the two USB 3.0 and 1 USB 2.0 ports).

My Laptop is working great!

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