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Inspiron N7110 Stuck at Logon Screen without the Password Field

Inspiron N7110  running Windows 10

Boot up the laptop and it gets stuck at the Login screen but no password field appears.  Instead I have the buffering circles rather than the input field for my password.  As a result, I cannot log on to my laptop.  Just started happening yesterday.  Can anyone help?

Thanks

dutch184

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RE: Inspiron N7110 Stuck at Logon Screen without the Password Field

If this is the point at which a Windows password is entered, before Windows begins loading, press F12 and boot to the Dell diagnostics.  Run an extended hard drive test.

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RE: Inspiron N7110 Stuck at Logon Screen without the Password Field

Hi DUTCH184,

Did the issue start after any recent updates? 

As advised by ejn63, run the diagnostics. If there are no errors, then try performing a system restore and check if it works - http://bit.ly/1JEw2ov

Restart the system in safe mode and check if it boots - 

Try a reset with your files intact - http://bit.ly/1SaoT6t

If nothing works, then try a factory restore - http://dell.to/1XZvpiw 

If the system is still under warranty, then download the OS image here - http://dell.to/1JsMeJg

Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Let us know if you have any other queries.

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