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bkuemmer
1 Copper

Installation error with Dell Precision Optimizer 3.5.5 on Dell Precision 5510

Hello,


I tried to install the newly released Dell Precision Optimizer v3.5.5 (A00) August 18, 2016 on my Precision 5510, running Windows 7 64bit.

During the installation, an error panel pops up with this text:

> SetupNew\setup.cpp (140)
PAPP:
PVENDOR:
PGUID:
$
@Windows Vista Service Pack 1 (7601)
IE Version: 9.11.9600.18426


The installation then fails and the installer log shows the following:

[08/25/16 13:16:06]    Open file: C:\ProgramData\Dell\UpdatePackage\Log\Application_KKJH9_WN32_3.5.5_A00_2016-08-25.txt
[08/25/16 13:19:12]    User Command: attended
[08/25/16 13:19:12]    DUP Capabilities Value: 2097151 (0x1FFFFF)
[08/25/16 13:19:12]    DUP Vendor Software Version: 3.5.5
[08/25/16 13:19:12]    Local System/Model Compatible with this Package? Yes
[08/25/16 13:19:12]    Local System OS Version: 6.1.1.0
[08/25/16 13:19:12]    OS Compatible with this Package? Yes
[08/25/16 13:19:12]    Local System OS Language: DE
[08/25/16 13:19:12]    Language Compatible with this Package? Unknown
[08/25/16 13:19:12]    User Parameter: logfile
[08/25/16 13:19:12]    User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Application_KKJH9_WN32_3.5.5_A00_2016-08-25.txt
[08/25/16 13:19:12]    Extraction-miniunz path: C:\PROGRA~3\dell\drivers\APPLIC~1.5_A\miniunz.exe
[08/25/16 13:19:12]    Extraction-arguments:  -x C:\tmp\Dell\2016-0~4\APPLIC~1.EXE -o -d C:\PROGRA~3\dell\drivers\APPLIC~1.5_A
[08/25/16 13:19:13]    Extraction-GetExitCode: 0
[08/25/16 13:19:13]    Identified Behavior : attended
[08/25/16 13:19:13]    Temporary payload log file name: C:\ProgramData\dell\drivers\Application_KKJH9_WN32_3.5.5_A00_2016-08-25\DUPEA2.tmp
[08/25/16 13:19:13]    Translated Command Line : POAInstaller.exe KEY=46DA-1885-FF10-13DC-BDAD LOGFILE=C:\ProgramData\dell\drivers\Application_KKJH9_WN32_3.5.5_A00_2016-08-25\DUPEA2.tmp
[08/25/16 13:19:13]    Path : C:\ProgramData\dell\drivers\Application_KKJH9_WN32_3.5.5_A00_2016-08-25
[08/25/16 13:19:13]    Identified Behavior : attended
[08/25/16 13:21:42]    Append Vendor Software Log: C:\ProgramData\dell\drivers\Application_KKJH9_WN32_3.5.5_A00_2016-08-25\DUPEA2.tmp
[08/25/16 13:21:42]    
--- Start of Vendor Software Log ---

[08/25/16 13:21:42]    
--- End of Vendor Software Log ---

[08/25/16 13:21:42]    Vendor Software Return Code: 4294967295
[08/25/16 13:21:42]    logo.png
[08/25/16 13:21:42]    (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[08/25/16 13:21:42]    Name of Exit Code:
[08/25/16 13:21:42]    (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[08/25/16 13:21:42]    Exit Code set to: 1 (0x1)
[08/25/16 13:21:42]    Result: FAILURE

Previous versions of the Precision Optimizer software installed fine. I tried both updating the previous installation as well as uninstalling and re-installing.


Any idea how to fix this?

Best regards,

    Bernd

 

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