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Last reply by 12-12-2017 Unsolved
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2 Bronze
2 Bronze
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Integrated Webcam access is denied

Hello,

I have this "

The drivers for this device are not installed. (Code 28)

Access is denied"

in properties of Integrated Webcam.

I have tried to update driver and remove USB root hub, but still have the same problem.

Any ideas how to fix this issue. I have Dell Inspiron 15, with Windows 8.1.

Thanks in advance.

Replies (6)
Moderator
Moderator
2818

alxsss,

Click the link below for resolving issues with the webcam installed on your laptop.

Dell Webcam and Dell Webcam Central Software Guide

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
Find your Service Tag

Dell Technologies
2818

Hi alxsss,

Thanks for posting.

Apologies that your laptop camera is not working as expected.  If you could please post the specific model number of your computer, perhaps the experts here can give more explicit advice.  Thanks.

Here is some information from the Dell knowledge base you may find helpful.

2 Bronze
2 Bronze
2818

Thanks for responses.

@DELL-Jesse L

Uninstalling the Webcam driver and restarting the laptop did not help. After checking "Show hidden devices" I do not see Imaging devices in the Device Manager. Integrated Webcam is under Other devices

@DELL-ROBERT P

This is Dell Inspiron 15, service tag <Service tag removed>.

Please let me know if you need additional information.

Thanks.

Alex.

Dell Technologies
2818

There are quite a few Inspiron 15's.  Which particular Inspiron 15 (3000, 5000, 7000 series) do you have?  

2 Bronze
2 Bronze
2818

Inspiron 3542.

2 Bronze
2 Bronze
2818

Hello,

I decided to reset  Windows 8.1. Now, I see Imaging devices in Device Manager. Under it, there is SPCA2082 PC Camera. When I tried to use Skype, camera lights but  video holds for about 1 min then disappears.  SPCA2082 PC Camera is  gone under Imaging devices and now I see Integrated Webcam.  

Under, Other devices, there are SM Bus Controller and USB2.0-CRW. For both of them I see "The driver for this device are not installed. (Code 28). Trying to update  does not resolve the issue.

Thanks.

Alex.

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