thejfw2000
1 Copper

Integrated webcam in black and white, Dell Inspiron 15r 5537

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Hi,

I have had my Dell inspiron 15r 5537 for about 8 months now and I have noticed that the integrated webcam is in black and white and it was fine when I got my laptop.

I am not sure when this problem occurred but I can't find any drivers on the Dell website for my webcam. I have tried disabling and and enabling the camera however I have not uninstalled the driver because I am worried it could not work all together if I can't find the driver!

Thanks and I hope this can be fixed,

Thejfw2000

Information if this helps:

Windows 8 64 bit

I5

8GB Ram

2GB AMD Radeon

Thanks again

5 Replies
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Moderator

RE: Integrated webcam in black and white, Dell Inspiron 15r 5537

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Hi thejfw2000,

Please follow the steps mentioned in the link below to refresh the Webcam drivers for issue resolution.

  1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
  2. Click Search.
  3. Right-Click Computer.
  4. Click Properties.
  5. Click Device Manager in the upper left-hand corner.
  6. Click the arrow to the left of Imaging devices
  7. Right-click Integrated webcam or USB camera.
  8. Click Uninstall.
  9. Confirm the uninstall process by clicking OK.
  10. Once uninstalled, restart the computer. 

Note: Windows 8 (8.1) will automatically detect and install the Webcam drivers.

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thejfw2000
1 Copper

RE: Integrated webcam in black and white, Dell Inspiron 15r 5537

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Hi Ravi BC,

Thanks for the fast response, however I have tried this twice now and no results as it is still black and white. I followed the steps and uninstalled then restarted yet when I tried my webcam it was black and white exactly like it was before.

Thanks for replying and I hope it can be fixed,

thejfw2000

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Moderator
Moderator

RE: Integrated webcam in black and white, Dell Inspiron 15r 5537

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thejfw2000,

Please continue with Ravi. I have a suggestion that may work.

Open Dell Webcam Central. If you do not have Dell Webcam Central installed you can download this file also known as Dell Webcam Central Version 1.40.05

Click on settings, then click on restore default. If the color button is all the way to the left, I did notice that the webcam is in black and white.

Rick

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thejfw2000
1 Copper

RE: Integrated webcam in black and white, Dell Inspiron 15r 5537

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Hi,

Sorry for the very long reply, I tried this admittedly thinking this wouldn't work, however it did! Thank you very much, it completely sorted out my problem, thanks a lot once again,

Thejfw2000 

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Moderator
Moderator

RE: Integrated webcam in black and white, Dell Inspiron 15r 5537

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thejfw2000,

Glad you got it working! Thanks for posting back.

Take care,

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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