PulkitGupta
1 Copper

Intel Graphics accelerator crashing

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Hello I have a Dell inspiron N4110 and everytime I run any game or application my screen goes black and a  message is displayed that "Display Driver Intel Graphics Accelerator Drivers for Windows 7(R) stopped responding and has successfully recovered." Earlier I never encountered any such problem but now it is becoming a headache. Please help.

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Moderator
Moderator

RE: Intel Graphics accelerator crashing

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Hi PULKITGUPTA,

Does the system overheat? Are there any bluescreens / system crashes? 

Download the video drivers from vendor site - http://intel.ly/1P8sLBO - uninstall the existing video drivers from device manager and control panel -> programs and features - restart the system and install the new video drivers - restart again and check.

Run the stress test through Support Assist - http://dell.to/1NEc1Y4

Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional.

Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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PulkitGupta
1 Copper

RE: Intel Graphics accelerator crashing

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Sorry But there is no particular intel graphics accelerator driver I could find for uninstalling. Am I to uninstall Intel(R) HD graphics family? Please specify which driver is to uninstalled

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Moderator
Moderator

RE: Intel Graphics accelerator crashing

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Hi PULKITGUPTA,

Yes, kindly uninstall the Intel HD graphics driver - restart the system and install the driver as suggested in my previous post.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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PulkitGupta
1 Copper

RE: Intel Graphics accelerator crashing

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It worked. Thanks for your help.

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Moderator
Moderator

RE: Intel Graphics accelerator crashing

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Hi PULKITGUPTA,

Thank you for the update.

Should you need any info / help, contact us anytime.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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