johnptd
3 Zinc

Intel HD 530 Driver v20.19.15.4454 generates error

After installing the latest Intel HD 530 driver update (v20.19.15.4454) for my XPS 15 9550, I am receiving the following error each time I boot my system.

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Faulting application name: IntelCpHDCPSvc.exe, version: 1.0.0.1, time stamp: 0x572a4b65
Faulting module name: ntdll.dll, version: 10.0.10586.306, time stamp: 0x571af2eb
Exception code: 0xc0000005
Fault offset: 0x000000000002fe34
Faulting process id: 0xadc
Faulting application start time: 0x01d1d5adb2768847
Faulting application path: C:\WINDOWS\system32\IntelCpHDCPSvc.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: fb958e23-7617-428c-804e-ed3556b0189d
Faulting package full name:

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Is there any further update available that will resolve this error?

JohnD

0 Kudos
1 Reply
pragmaticron
2 Bronze

RE: Intel HD 530 Driver v20.19.15.4454 generates error

Posted on Intel Communities:

I appears the discussion on this issue has been closed out but I wanted to pass on my experience regarding this issue.

Hardware: Win 10 Pro on an XPS8900 Dell Computer using the Intel HD Graphics 530 Card.

Driver: 21.20.16.4565

Problem: Kept getting "IntelCpHDCPSvc Executable Stopped Working" logged as a Critical Event in the Windows Reliability Monitor.  Logged times tended to correspond to startup and Windows Updates.

Solution as posted by Intel and suggested by Dell Tech Spt was to roll back driver to 15.40.25.44.63.  I kept questioning this solution because Dell for months has continued to show driver 21.20.16.4565 as the recommended (and presumably certified) driver.

Additional information: I started to notice “XPS 8900 ERROR - (A7) Me FW Downgrade - Request MeSpiLock Failed” messages being very briefly displayed during boot up (power on).  See Dell Community solution: XPS 8900 ERROR - (A7) Me FW Downgrade - Request MeSpiLock Failed - General Hardware - Desktop - Dell Community  

Findings: After Dell assisted me with a sequence to clear up potential BIOS Boot Mode issues, it appears this also solved the Intel Graphics driver problems when using 21.20.15.4565.  It's been 16 days since making adjustments to the BIOS Boot Mode and there have been no "IntelCpHDCPSvc Executable Stopped Working" events logged and no need to roll back the driver to the earlier version mentioned in the Intel discussion board.

Hope this helps.