Thank you for the update. I am looking into this issue. Please allow me 2-3 business days; will keep you posted.
Hi Appu S
Just another update. I used my Norton bootable recovery tool (bootable USB flash drive) to successfully boot the Laptop.
If this can get the USB 3.0 ports to work, why can't Dell, Intel or Microsoft windows 8 do the same??
It is a software USB 3.0 driver problem & Dell should be able to sort it out........
Please go to Device Manager -> click on View -> click on Show Hidden Devices. Please post a screenshot.
Also, boot into BIOS -> restart the computer -> tap F2 key on Dell logo -> this will take BIOS screen. Move to Advanced tab -> choose Miscellaneous Devices -> check if USB debug is Disabled. If it is enabled, then change it to Disabled, save the settings by pressing F10 key. Restart the computer and check.
Would request you to provide the service tag of the computer and the first and last name as it appears on the account via private message (click my username and then click Send a Private Message) so that I can check the further course of action.
Thanks for all your help over the last few weeks.
I will just continue to use the laptop without any USB 3 ports.
I obtained a wireless scanner/printer & a bluetooth mouse & i use to SD card slot to transfer data to & from the computer.
Maybe the windows 8.1 upgrade due out next week will fix the problem.
Many thanks again for your help
Thank you for the response. Hopefully, Windows 8.1 might fix the issue. Keeping fingers crossed.