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July 22nd, 2015 11:00

Internal microphone mutes itself

I recently got a Dell Inspiron 5558. It runs on Windows 7 Professional.

When I'm using Skype, the microphone doesn't pick up my voice, so I went into the control panel and looked at it's properties to see if changing anything fixed the problem. It didn't, so I set the default settings back. 

Why does the internal mic mute itself, not just on Skype, but in my settings too? How do I fix it?

7 Technologist

 • 

7.1K Posts

July 22nd, 2015 22:00

Hi,

I would suggest you to update the BIOS and audio driver on the system. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section and audio driver from audio section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

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