Laptops General - Read Only

[TSP90]

My 6400 laptop will not go to any internet sites. My settings including DHCP are normal, and there are no error message, but every single website I go to times out. 

The Network Diagnostics tool says my computer is configured correctly, but the device or resource is not responding. When running the tool on Wi-Fi, it also says there’s a problem with the wireless adapter or access point, but I’m confident there is no problem. I tried ipconfig/release /renew /flushdns, and none of that worked. When pinging any address, I get 4 general failures. I tried using my own wired and wireless networks as well as a Starbucks Wi-Fi and my laptop still refuses to connect to any sites. Lastly, I installed new drivers and not only did that not work, the Network Diagnostics tool says it can’t identify the problem.

Any ideas?

[DELL-Hemalatha]

Hi We are awaiting your response.

[DELL-Hemalatha]

What windows is the machine running on?
Sounds more of a software related though. The best way out is to reinstall the windows afresh . Also you can try the msfixit tool from Microsoft before proceeding with windows reinstallation

[TSP90]

It started last week, when I noticed it was scanning for updates for a long time. I did get the updates Windows released last week a couple of days ago. I am still getting definition updates from my anti-virus software. I took it to a Starbucks and it still wouldn't go on the internet, though I still could connect to their WiFi. Everything works on my network except this particular laptop. I ran a speedtest on a different computer and the results are normal, so there's nothing wrong with my network.  I attempted a system restore and it wouldn't do that, saying the system path was not found.

[DELL-Hemalatha]

Hi Tsp90

Thanks for writing to us. 

When did the issue start? Have you tried on a different network? 

Wifi and LAN cannot go faulty at the same time, looks to be software issue though . 

Any other machine that's working on the same network??

If the issue started lately, please try doing a system restore and observe. 

Do provide us your system tag#, email address and name via private message,by clicking on my name in blue and then select send a private message

Regards