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pd2091
1 Copper

Is my new laptop battery genuine / original?to the

I have recently purchased new laptop battery for my Dell Inspiron 15R (N5010). I tried to find the battery on dell official website but couldn't find it. So I ordered one from Amazon India website. It had mentioned that the product was from Dell. I received it today. It is behaving usually. It charged till 96% and then suddenly showed fully charged battery! As soon as I unplugged, it again dropped to 96% and then kept discharging at uneven rate as time passed. I just want to make sure that its a genuine Dell part.

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5 Replies

RE: Is my new laptop battery genuine / original?to the

Hi,

Thank you for writing to us!

We would be able to check that for you if you can private message the details .

Service Tag:

PPID of the Battery :

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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pd2091
1 Copper

RE: Is my new laptop battery genuine / original?to the

Hi. Thanks for writing back. I have attached photo of the sticker on new battery. Can you please tell where to locate ppid and service tag on it?

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RE: Is my new laptop battery genuine / original?to the

Hi,

We have not gotten any details.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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RE: Is my new laptop battery genuine / original?to the

Hi pd2091,

We are waiting to hear from you.Kindly let us know if the issue has been resolved.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

0 Kudos

RE: Is my new laptop battery genuine / original?to the

Hi pd2091,

We are waiting to hear from you.Kindly let us know if the issue is resolved.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

0 Kudos