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November 20th, 2014 03:00

Is this covered by warranty?

My laptop fell and cracked the case, and have seemed to disconnected my power and HDD LEDs.
Haven't checked other things such as speakers yet which are close to where the crack is.
Im not so much worried about the cracks or LEDs as I am the motherboard having been damaged and any other effects.

Does the warranty cover this damage?
If not is there anything I can do to get this fixed/replaced?


332 Posts

November 20th, 2014 04:00

Hi Ciansmul,


I would be glad to look into this with the type of warranty the system is covered. To look further please Private message me the service tag of the system along with the name registered on it to check further.

To send a private message, click on my name and send private message.

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87.5K Posts

November 20th, 2014 04:00

This is accidental damage the warranty won't cover.  Only if you have an insurance plan (Complete Care) would the damage be covered.

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