1 Copper

Issue In My Laptop Keyboard

Dear Dell Team

I am Balu Wankhade, using dell laptop in office as well as at home. From last month I am facing the issues in the keyboard. 

I called the Dell service center on 02/09/2016. I got the service request number. Details are as below 

Service Tag Number - <ADMIN NOTE: Service tag removed per privacy policy>
Express service tag number - <ADMIN NOTE: Express service code removed per privacy policy>

Your Service Request number : <ADMIN NOTE: service request number removed per privacy policy>

From last approx. one month I am doing follow up with dell team through emails, phone or facebook. I received nice emails from different people in every week. But till date there is no action or support from the dell team.

I observed that there is no system in the dell to support the customer, no one (related to my issues) is working with responsibility.Not bothered about the customers problems.

Escalation methods are not available on the website.  Non of the contact details (email address) provided on the net where we can register the complaints.

With faulty keyboard my laptop become difficult to use which is frustrating me.

Any member have the right information about the service support, pl guide or email me on 

<ADMIN NOTE: Email id removed per privacy policy>

Unhappy Customer 

Balu Wankhade

1 Reply

RE: Issue In My Laptop Keyboard

Hi Balu,

We’re listening. It’s perfectly understandable that you’re very upset about what’s happened so far. We request you to share the service tag/express service tag, the name on the account and your email address through a private message, so that we can review the case history and provide you with the right information. To send a private message, click on my name and select ‘Send private message’.

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