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Issue installing Epson V550 S/W on Inspiron 1501

Greetings All,

     Before I start, I understand that this is an old computer with an old operating system but I have two (2) desktops (OEM) that have no issues.

     I purchased a Epson Perfection V550 scanner the other day and I'm having issues with the software installation.  The laptop is Inspiron 1501 with Windows XP (Media Center Edition).  There is something conflicting with the software installation within the Windows XP (MCE) that is not in the Windows XP Professional version.  The software that came with the scanner was successfully installed into two (2) ASUS desktop computers that have Windows XP Professional installed with SP3.  I'm wondering what the main difference is between the two (2) what should be similar operating systems that is preventing the software from successfully installing on my Inspiron 1501.  I already went through Epson Technical Support when steered me to Dell, but considering that the computer is ten (10) years old and the operating system is not supported (April 8, 2014) I figured that maybe someone here may be able to help.

     Thank you for reading this post and hope that maybe someone may shed some light on what could be causing this problem.  Just on other thing to add is one of the desktop computer has the same software installed (aka: Office, Photoshop, National Instrument, etc.) on it that I have on the 1501.

Regards,

Scott

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RE: Issue installing Epson V550 S/W on Inspiron 1501

Hi,


Welcome to our community. What is the exact error message when you try to install the software for the printer?


Also, share the service tag and the registered owner of the printer and the laptop via private message for us to check for more details. To send a private message, click on my name and select ‘Send private message’.

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RE: Issue installing Epson V550 S/W on Inspiron 1501

Greetings Everyone,

    I found another software packages that seems to work, but it's sad to have to spend $80.00 on someone other software package when the Scanner came with software, but unfortunately hangs up during the installation process.  The software found is from www.hamrick.com which is called "VueScan" which supposedly works on Windows XP, Vista, 7, 8 and 10.  Like I said is seems to work.  If anyone out there, since over 180 people viewed this thread, has any clues as to why the 1501 hangs yet two (2) other computers (Desktop) with Windows XP Professional install perfectly, my ears are still open for additional comments and suggestions.  Thank you all in advance and sorry it took this long to response.

Regards,

Scott

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