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Issues with service partners


I'm having some issues with the warranty of my laptop and dell service partners in my country. It was second time I brought to them my computer and it's the second time they actually played games with me. I would like to contact with dell staff directly about this situation, however I can't find any proper email address. I can only find "Technical support" which actually sends my directly to the same service with which one I'm having troubles. 

Is there any email address, contacts of the person with who I could discuss about my issue?

I would be very grateful for any provided information.

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