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Bencojo
1 Copper

Issues with two finger scrolling on the alienware 15 synaptic touchpad running windows 8.1

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Hello, as the title states, I am having issues with my two finger scrolling with my touchpad. My computer is a new alienware 15, and I am currently running windows 8.1. I do have two finger scrolling enabled, and it works, it just acts weirdly and I would like help understanding what is going on.

This first and primary issue, is that while scrolling up or down a page, I will randomly jump way down the page or way up the page. I am not able to reproduce this issue consistently, so I haven't been able to properly measure it, it just occurs randomly while browsing. I believe it always jumps down while scrolling down and vise versa, but I'm not sure. And I believe the distance of the jump is about equal to page up or page down, but that might just be wishful thinking. I have no idea what is causing this, I have completely disabled tapping, so it shouldn't be zone tapping for page up and page down, but I don't know what else it could be.

The next thing isn't really an issue, but more something I'd like to understand the significance of. When I start the two finger scrolling gesture, a little box appears (seemingly in a random location) and shrinks away almost instantly. It seems to have nothing to do with where my mouse is, nor where my fingers are on the trackpad, so I really don't understand what it's communicating to me.

Any help would be greatly appreciated.

16 Replies

RE: Issues with two finger scrolling on the alienware 15 synaptic touchpad running windows 8.1

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Try decreasing touchpad sensitivity.

Throian
1 Copper

RE: Issues with two finger scrolling on the alienware 15 synaptic touchpad running windows 8.1

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Hello, 

I came across your question while searching for the solution to a different, but similar one.

I've had this issue as well, if the cause is the same as mine, the culprit is an optional feature called "inertial scrolling" it allows you to quickly move through content by flicking your fingers off the touch-pad at the end of a two finger scroll. Inertial scrolling can be turned off in the touch-pad properties, under the gestures tab.

Version info:

Synaptics Gesture Suite

SGS Version: SGS 14.4
TouchPad Series 3.0 - Imaging Sensor
Driver Version: 18.1.34.36 06Nov14
Firmware Version: 1.3
Scrybe Version: Not installed
Interface: SMB
Windows Version: Win8.1

mercury888
1 Copper

RE: Issues with two finger scrolling on the alienware 15 synaptic touchpad running windows 8.1

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tried that and turned off the inertial scrolling feature.

ITS STILL HAPPENING!

i dont think its changing values because i also clicked on reverse scrolling and the scroll is still the same direction..

THIS IS SO FRUSTRATING IM ABOUT TO THROW THIS STUPID LAPTOP ON THE FLOOR.

l3lazin
1 Copper

RE: Issues with two finger scrolling on the alienware 15 synaptic touchpad running windows 8.1

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I am having the exact same issue as well!!

The inertial feature does not assist. There isnt even a feature to enable single finger scrolling. Really annoyed.

Its like its detecting something on the screen and selects it. 

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Bencojo
1 Copper

RE: Issues with two finger scrolling on the alienware 15 synaptic touchpad running windows 8.1

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Well it's good to hear other people are having this issue too. I had abandoned trying to fix it after the little number of replies, but it is an issue that still persists for myself as well.

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gsquared82
1 Copper

RE: Issues with two finger scrolling on the alienware 15 synaptic touchpad running windows 8.1

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I'm having the same issue except on Google Chrome there is this little square box that replaces the mouse cursor every time I swipe. It looks like a zoom box then it goes away when I stop.  Alien Contact reinstalled the driver, but I had the same issue.  I switched to Mozilla Firefox and the issue went away, but now I have new issues.  The scroll feature highlights everything on the page, or it is slightly inaccurate when I go to click on something.  For example, I will try to rest it on the X to close out a page and it will move away by a hair.  And it does that several times.

It's so frustrating because a 1500 laptop should not have such issues.  My macbook pro touchpad spoiled me. 

It seems like a driver issue + compatibility with webpages because it's fine with everything else.

If anyone finds a fix please post!!

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lembregtse
1 Copper

RE: Issues with two finger scrolling on the alienware 15 synaptic touchpad running windows 8.1

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I'm going to bump this because I've got exactly the same issue. It makes using the touchpad for browsing unusable. 

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Oscar Sessions
1 Nickel

RE: Issues with two finger scrolling on the alienware 15 synaptic touchpad running windows 8.1

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I am having this issue as well. I tried turning off inertial scrolling and that did not work. It seems like the system is ignoring that setting and doing the inertial scroll anyways.  I seem to be able to reproduce it a lot.  Especially while browsing webpages.  It seems that it happens when I lift my two fingers off of the touchpad.  Because so many people are having this issue Dell needs to do something about it.  How do we get them to listen? Do we all open up support tickets?  Seriously!

Oscar Sessions
1 Nickel

RE: Issues with two finger scrolling on the alienware 15 synaptic touchpad running windows 8.1

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I think I have a fix!  It sounds counter intuitive but try turning up the scroll speed all the way.  It actually doesn't scroll fast but it seems to fix this issue. The only gesture I have turned on is the panning/scrolling and my touch pressure is in the middle.  Try it out!  Everyone!