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Jumping Cursor - Dell Inspiron 13 5000 Series

I just bought a Dell Inspiron 13 5000 Series (Reg Model: P68G001), and the cursor is always jumping to one corner of the screen or another (most frequently to the lower left corner, activating the start button with the cursor in the Cortana box) -AND- also simultaneously minimizes the browser window in the process. I've read some other jumping cursor threads, and tried the Control Panel / Mouse / Pointer Options / & unchecked/applied/ok'd the Enhance Pointer Position, and it's still suffering from jumping cursor. Help? 

I've read elsewhere about updating bios and restarting and updating firmware and restarting, etc, but not those were posts about other Dell machines. How/where do I go to make sure that the latest are on this machine?

PS. I had to send my first purchase of the Dell back to Costco, due to faulty/unusable touchpad... and now this one is having issues as well (though at least I can operate the touchpad to some degree)... seems to be a significant problem on Dell machines, based on jumping cursor posts... c'mon Dell - fix this issue.... giving your brand a bad image. 

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DELL-Jesse L
Community Manager
Community Manager

RE: Jumping Cursor - Dell Inspiron 13 5000 Series


You can try the settings below to see if that will help the cursor from jumping.

After the Windows 8 or Windows 10 device boots up you will need to left click on the “Desktop” icon.
Move the cursor to the lower right corner of the screen.
After the menu feature pops up left click on the “Settings” feature.
Left click on “Control Panel” feature.
In the “Control Panel” window you will need to left click on the “Find and fix problems” feature.
Note: the “Find and fix problems” feature can be found on the “System and Security” topic.
A “Troubleshooting” window will show, from the right side of the window left click on the “Hardware and Sound” option.
Now in the “Device” category left click on “Next” button for the “Hardware and Devices”.
A scan will begin and after it is finished you will need to left click on “Apply this fix”.
Close the windows you have open.
Reboot the Windows 8 or Windows 10 device and see if you still have this issue.



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