DonBur
1 Copper

Keyyboard Not Working Properly

Inspiron 15 5000 laptop was purchased late in 2015 (via Amazon) as a Christmas gift.  The keyboard began acting strange a few weeks ago - some keys would not work, then the problem would go away.  Now, however, the entire 4 left columns of keys (Q thru V) have stopped working at all.  The laptop functions fine with a USB keyboard plugged in so I assume the fault is in the laptop keyboard itself.  Can you assist?

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6 Replies
LSUFAN51
5 Rhenium

RE: Keyyboard Not Working Properly

I'm assuming you have windows 10......

How to fix keyboard problems in windows 10 laptops and desktops - Method 1

https://youtu.be/IFddlopXrIA

How to fix Keyboard Problems in Windows 10 #Method II  

https://youtu.be/XfNzBP0gdqA

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DonBur
1 Copper

RE: Keyyboard Not Working Properly

Thanks for the reply, but I'm afraid it didn't help.  I followed the instructions (some of which had already been done) but the problem remains.  It is Win10, but the problem seems top be more with the keyboard itself.  The entire left side of the letter keys is not working.  I'm thinking service is needed.  I guess that is my next step.

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LSUFAN51
5 Rhenium

RE: Keyyboard Not Working Properly

Please run diagnostic tool to scan for any possible hardware issues on the system.

1. Power off the computer

2. Power on system, quickly start tapping the F12 key continuously. You should be in the Diagnostic screen. After quick tests, please full tests as well. Report back any error code.

https://youtu.be/WDpvQ3qwy1c

If there isn't any error code then I'd suggest trying some of the steps in the link below:

www.dell.com/.../{doclang}

LSUFAN51
5 Rhenium

RE: Keyyboard Not Working Properly

I'd suggest you run diagnostic tool on the system. It will scan for any possible hardware issue that might be causing the keyboard to act up.

1. Power off system

2. Power on system, quickly start tapping F12 key continuously. You should be diagnostic screen. After quick tests, run full tests as well. Please report back any error code.

www.youtube.com/watch

LSUFAN51
5 Rhenium

RE: Keyyboard Not Working Properly

I also suggest you try some of the troubleshooting steps in the (Dell) link below:

www.dell.com/.../{doclang}

LSUFAN51
5 Rhenium

RE: Keyyboard Not Working Properly

If all your troubleshooting fails then I suggest contacting Technical Support for further assistance in the link below:

www.dell.com/.../Contact-Information