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L322X Will not boot, keyboard lights up but screen stays black.

Context of the problem

Laptop model: L322X
BIOS version: A08

I seem to be having virtually the exact same issue as this one.  

http://en.community.dell.com/support-forums/laptop/f/3518/t/19522061.aspx

Except I am on A08.  

Basically the laptop will not boot, I cannot even get into the bios because it never boots to the dell logo.  It started happening maybe a week ago, but after a few trials normally it would work again and boot into windows.  At this point though it will not boot at all.

I have tried his solution at the bottom of the page, but after 30 plus trials it still will not update the firmware to A09.

I am currently completely unable to boot to the dell logo, or windows, every time it tries to start it hangs with the keyboard lit up, and the screen fully black.  I can boot to the dos bios update utility as he explains in his post, but again it will not update the firmware ever.  Any idea what I should do?

Is there anyway I can force it to boot into the bios so I can try to change some settings?  I looked but could not find any jumpers in the documentation for resetting the bios.  

Any help would be greatly appreciated.  Thanks.

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4 Replies
Dell-Rajesh R
5 Tungsten

RE: L322X Will not boot, keyboard lights up but screen stays black.

Hi quade.broadwell,

I recommend you to remove the battery and disconnect the adapter, press and hold the power button for few seconds and release to drain the flea power .Now put back the battery and connect the adapter and power on the computer.

Also, refer the following link for more troubleshooting:

http://dell.to/10KNPJ0

Awaiting your response!

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

RE: L322X Will not boot, keyboard lights up but screen stays black.

Hi Thanks for the response,

I tried that previously, I had found some others saying it had helped, and at first it didn't work, but then after letting it sit for about 5 minutes with power disconnected it did boot to dell logo and then to windows. 

However, when i next restarted my laptop, again the exact same issue, in that it would not boot to the dell logo.  I then tried again and now even after disconnecting the battery technique it still will not boot to the dell logo. Any more idea's? I am looking through the link above, thanks again.

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Dell-Rajesh R
5 Tungsten

RE: L322X Will not boot, keyboard lights up but screen stays black.

Hi quade.broadwell,

This can be an issue with the motherboard.

Kindly private message me the service tag of the computer so that I can take this case forward. To private message the service tag click my User name and click Send Private Message.

Let me know the status.

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

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Justin Loel
1 Copper

RE: L322X Will not boot, keyboard lights up but screen stays black.

Hi, I have the same problem with my L322X I think it might be a brick. Please write back to let me know if and how you resolved this issue...

Kind regards,

Justin Loel

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