The jpeg attached to this post shows examples of the screen after the PC crashes while using HDMI for an external monitor.
The crashes only happen when the HDMI is connected directly to the PC. The crashes happen on at least two different external monitors.
It has never crashed like this when using the wireless Push2TV for an external monitor or when just using the laptop's built in monitor.
It happens frequently with
animated solitare cards deal
interactive maps online
exiting full screen of windows slideshow
opening windows explorer.
It never seems to happen when it's just sitting on its own.
After it freezes, usually the fan runs harder and the hard drive LED continues to indicate activity.
I have waited more than an hour before and it never recovers. It has to be powered off manually in order to reboot.
Intel(R) HD Graphics Family
NVIDIA GeForce GT 540M
Thanks for posting.
Your post doesn't indicate which operating system you are using. Since this older laptop shipped with XP as the primary OS, it may be an incompatibility with the external monitor you are attempting to use or a failure of one of the components.
In researching this, I've found that installing Intel Video Driver version A04 or newer from Drivers Homepage may resolve this issue. Have you tried that yet?
Please post back with your findings and the OS you are currently using. Thanks.
Thanks for your response.
This computer shipped in 2012 with Windows 7 Home Premium.
I looked on
for an A04 video driver for my machine to no avail.
The Intel Graphics Properties program reports:
Driver Version: 184.108.40.2062
Here's the full report (data gathered while using wireless video). I also included the nVidia report at the end just for good measure.
Intel(R) HD Graphics 3000
Report Date: 7/20/2017
Report Time[hr:mm:ss]: 5:20:12
Driver Version: 220.127.116.112
Operating System: Windows 7 Service Pack 1(6.1.7601)
Default Language: English (United States)
DirectX* Version: 10.1
Physical Memory: 8086 MB
Minimum Graphics Memory: 64 MB
Maximum Graphics Memory: 1696 MB
Graphics Memory in Use: 112 MB
Processor: Intel64 Family 6 Model 42 Stepping 7
Processor Speed: 2693 MHz
Vendor ID: 8086
Device ID: 0126
Device Revision: 09
* Processor Graphics Information *
Processor Graphics in Use: Intel(R) HD Graphics 3000
Video BIOS: 2104.0
Current Graphics Mode: 1280 by 720
* Devices Connected to the Graphics Accelerator *
Active Intel® Wireless Displays: 1
* Intel® wireless Display *
Monitor Name: Generic PnP Monitor
Display Type: Digital
Gamma Value: 2.2
DDC2 Protocol: Supported
Display Power Management Support:
Standby Mode: Not Supported
Suspend Mode: Not Supported
Active Off Mode: Not Supported
NVIDIA System Information report created on: 07/20/2017 05:31:42
Operating System: Windows 7 Home Premium, 64-bit (Service Pack 1)
DirectX version: 11.0
GPU processor: GeForce GT 540M
Driver version: 267.21
DirectX support: 11
CUDA Cores: 96
Core clock: 672 MHz
Shader clock: 1344 MHz
Memory clock: 900 MHz (1800 MHz data rate)
Memory interface: 128-bit
Total available graphics memory: 4095 MB
Dedicated video memory: 2048 MB DDR3
System video memory: 0 MB
Shared system memory: 2047 MB
Video BIOS version: 70.08.44.00.11
Bus: PCI Express x16 Gen2
nvui.dll 18.104.22.16821 NVIDIA User Experience Driver Component
nvxdsync.exe 22.214.171.12421 NVIDIA User Experience Driver Component
nvxdplcy.dll 126.96.36.19921 NVIDIA User Experience Driver Component
nvxdbat.dll 188.8.131.5221 NVIDIA User Experience Driver Component
nvxdapix.dll 184.108.40.20621 NVIDIA User Experience Driver Component
NVCPL.DLL 220.127.116.1121 NVIDIA Compatible Windows Vista Display driver, Version 267.21
nvCplUIR.dll 3.5.752.0 NVIDIA Control Panel
nvCplUI.exe 3.5.752.0 NVIDIA Control Panel
nvWSSR.dll 18.104.22.16821 NVIDIA Workstation Server
nvWSS.dll 22.214.171.12421 NVIDIA Workstation Server
nvViTvSR.dll 126.96.36.19921 NVIDIA Video Server
nvViTvS.dll 188.8.131.5221 NVIDIA Video Server
nvDispSR.dll 184.108.40.20621 NVIDIA Display Server
NVMCTRAY.DLL 220.127.116.1121 NVIDIA Media Center Library
nvDispS.dll 18.104.22.16821 NVIDIA Display Server
NVCUDA.DLL 22.214.171.12421 NVIDIA CUDA 3.2.1 driver
nvGameSR.dll 126.96.36.19921 NVIDIA 3D Settings Server
nvGameS.dll 188.8.131.5221 NVIDIA 3D Settings Server
What monitor are you connecting to?
Hard to say for this 2011 model.
Could just be faulty laptop hardware.
You could try to let Intel install a driver:
Run the free Intel Driver Update utility and see if it installs any newer or missing drivers. Once installed, Click Start- Intel Driver Update Utility- Intel Driver Update Utility 2.0. Then click "Auto detect...". When done, restart the computer and retest.
See attached for what the Intel updater found.
I didn't install either since they don't seem related and the updater warned about losing Dell customizations.
What about going to the NVidia site too?
By the way, I've tried using the Intel updater and the NVidia updater suggestions to install drivers before on this machine. It didn't solve the problem.
For what it's worth, I've reinstalled Windows since then so we're working with a fairly fresh OS - within the last three months or so.