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5912
L502X crash with HDMI
The jpeg attached to this post shows examples of the screen after the PC crashes while using HDMI for an external monitor.
The crashes only happen when the HDMI is connected directly to the PC. The crashes happen on at least two different external monitors.
It has never crashed like this when using the wireless Push2TV for an external monitor or when just using the laptop's built in monitor.
It happens frequently with
mouse movement
animated solitare cards deal
interactive maps online
exiting full screen of windows slideshow
opening windows explorer.
It never seems to happen when it's just sitting on its own.
After it freezes, usually the fan runs harder and the hard drive LED continues to indicate activity.
I have waited more than an hour before and it never recovers. It has to be powered off manually in order to reboot.
Any ideas?
Hardware:
XPS L502X
Intel(R) HD Graphics Family
NVIDIA GeForce GT 540M
robert p
9.4K Posts
0
July 19th, 2017 05:00
Hi johnemig,
Thanks for posting.
Your post doesn't indicate which operating system you are using. Since this older laptop shipped with XP as the primary OS, it may be an incompatibility with the external monitor you are attempting to use or a failure of one of the components.
In researching this, I've found that installing Intel Video Driver version A04 or newer from Drivers Homepage may resolve this issue. Have you tried that yet?
Please post back with your findings and the OS you are currently using. Thanks.
johnemig
35 Posts
0
July 19th, 2017 23:00
Thanks for your response.
This computer shipped in 2012 with Windows 7 Home Premium.
I looked on
www.dell.com/.../advanced
for an A04 video driver for my machine to no avail.
The Intel Graphics Properties program reports:
Driver Version: 8.15.10.2342
Here's the full report (data gathered while using wireless video). I also included the nVidia report at the end just for good measure.
Intel(R) HD Graphics 3000
Report Date: 7/20/2017
Report Time[hr:mm:ss]: 5:20:12
Driver Version: 8.15.10.2342
Operating System: Windows 7 Service Pack 1(6.1.7601)
Default Language: English (United States)
DirectX* Version: 10.1
Physical Memory: 8086 MB
Minimum Graphics Memory: 64 MB
Maximum Graphics Memory: 1696 MB
Graphics Memory in Use: 112 MB
Processor: Intel64 Family 6 Model 42 Stepping 7
Processor Speed: 2693 MHz
Vendor ID: 8086
Device ID: 0126
Device Revision: 09
* Processor Graphics Information *
Processor Graphics in Use: Intel(R) HD Graphics 3000
Video BIOS: 2104.0
Current Graphics Mode: 1280 by 720
* Devices Connected to the Graphics Accelerator *
Active Intel® Wireless Displays: 1
* Intel® wireless Display *
Monitor Name: Generic PnP Monitor
Display Type: Digital
Gamma Value: 2.2
DDC2 Protocol: Supported
Display Power Management Support:
Standby Mode: Not Supported
Suspend Mode: Not Supported
Active Off Mode: Not Supported
----------------------------------------------------------------
NVIDIA System Information report created on: 07/20/2017 05:31:42
[Display]
Operating System: Windows 7 Home Premium, 64-bit (Service Pack 1)
DirectX version: 11.0
GPU processor: GeForce GT 540M
Driver version: 267.21
DirectX support: 11
CUDA Cores: 96
Core clock: 672 MHz
Shader clock: 1344 MHz
Memory clock: 900 MHz (1800 MHz data rate)
Memory interface: 128-bit
Total available graphics memory: 4095 MB
Dedicated video memory: 2048 MB DDR3
System video memory: 0 MB
Shared system memory: 2047 MB
Video BIOS version: 70.08.44.00.11
IRQ: 16
Bus: PCI Express x16 Gen2
[Components]
nvui.dll 7.17.12.6721 NVIDIA User Experience Driver Component
nvxdsync.exe 7.17.12.6721 NVIDIA User Experience Driver Component
nvxdplcy.dll 7.17.12.6721 NVIDIA User Experience Driver Component
nvxdbat.dll 7.17.12.6721 NVIDIA User Experience Driver Component
nvxdapix.dll 7.17.12.6721 NVIDIA User Experience Driver Component
NVCPL.DLL 7.17.12.6721 NVIDIA Compatible Windows Vista Display driver, Version 267.21
nvCplUIR.dll 3.5.752.0 NVIDIA Control Panel
nvCplUI.exe 3.5.752.0 NVIDIA Control Panel
nvWSSR.dll 6.14.12.6721 NVIDIA Workstation Server
nvWSS.dll 6.14.12.6721 NVIDIA Workstation Server
nvViTvSR.dll 6.14.12.6721 NVIDIA Video Server
nvViTvS.dll 6.14.12.6721 NVIDIA Video Server
nvDispSR.dll 6.14.12.6721 NVIDIA Display Server
NVMCTRAY.DLL 8.17.12.6721 NVIDIA Media Center Library
nvDispS.dll 6.14.12.6721 NVIDIA Display Server
NVCUDA.DLL 8.17.12.6721 NVIDIA CUDA 3.2.1 driver
nvGameSR.dll 6.14.12.6721 NVIDIA 3D Settings Server
nvGameS.dll 6.14.12.6721 NVIDIA 3D Settings Server
robert p
9.4K Posts
0
July 20th, 2017 04:00
What monitor are you connecting to?
johnemig
35 Posts
0
July 20th, 2017 07:00
42" Olevia TV - 242T FHD
or
40" Sony Bravia KDL40Z4100
robert p
9.4K Posts
1
July 21st, 2017 04:00
Hard to say for this 2011 model.
Could just be faulty laptop hardware.
You could try to let Intel install a driver:
Run the free Intel Driver Update utility and see if it installs any newer or missing drivers. Once installed, Click Start- Intel Driver Update Utility- Intel Driver Update Utility 2.0. Then click "Auto detect...". When done, restart the computer and retest.
http://www.intel.com/content/www/us/en/support/detect.html?iid=dc_iduu
johnemig
35 Posts
0
July 24th, 2017 15:00
I'll do just that...
johnemig
35 Posts
0
July 24th, 2017 16:00
See attached for what the Intel updater found.
I didn't install either since they don't seem related and the updater warned about losing Dell customizations.
What about going to the NVidia site too?
By the way, I've tried using the Intel updater and the NVidia updater suggestions to install drivers before on this machine. It didn't solve the problem.
For what it's worth, I've reinstalled Windows since then so we're working with a fairly fresh OS - within the last three months or so.
1 Attachment
Capture - intel driver update.JPG
johnemig
35 Posts
0
July 24th, 2017 17:00
I wouldn't be surprised if it were a hardware issue. I wonder...
Is the NVidia card replaceable? ...the Intel video chip? If so, how expensive?
robert p
9.4K Posts
0
July 25th, 2017 10:00
Here's some more information I found:
http://dell.to/2uxJD2w
http://dell.to/2uxhMj3
http://dell.to/2uy48MK
johnemig
35 Posts
0
July 26th, 2017 15:00
That's a lot to absorb... Thanks. The Notebook Review blog post seems to be a similar problem to what I've been experiencing. Looks like I'll be updating a driver here. Give me a day of reading to be sure.
johnemig
35 Posts
0
July 31st, 2017 12:00
So before I could get around to really absorbing the information in the links you so kindly sent me, I had a typical crash while using Google Maps in Firefox. This time it recovered!
When the screen came back from being in a crash state, there was a balloon announcement about a crash and recovery of an nVidia driver in the notification area. I wasn't able to take a picture, but I did get a picture of the Firefox crash notification for
"Rats! WebGL hit a snag."
1 Attachment
File Jul 31, 11 48 15 AM.jpeg
johnemig
35 Posts
0
July 31st, 2017 13:00
Looks like it's definitely time for a different driver, eh?
I'll see what the current recommendations are for a driver from the automated update from Dell and then directly from nVidia...
johnemig
35 Posts
0
July 31st, 2017 16:00
Dell automatic driver detect gives the identical page as your second link.
1 Attachment
driver dell.JPG
johnemig
35 Posts
0
July 31st, 2017 17:00
NVidia's website recommends using OEM drivers, but for the 540M, offers
Geforce Game Ready Driver
Version: 384.94 WHQL
Release Date: 2017.7.24
1 Attachment
driver nvidia.JPG
robert p
9.4K Posts
0
August 2nd, 2017 05:00
johnemig,
Well, at this point, I've exhausted my suggestions for you other than perhaps sending it to the Dell Depot for a fee based diagnosis and repair or to a local repair shop. If you wish to setnd it to the Dell Depot, please contact Tech Support to set that up. Thanks.