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100340
February 23rd, 2016 03:00
Cannot update LTO 4 drive
Hi
Open Manage essentials reports that the server needs an update for component IBM-ULTRIUM-HH4 (LTO4 drive) and offers LTO4-120_Tape-Drives_Firmware_P03KR_WN64_F991_A14.EXE
Installed version is C7QJ, the available version is F991
Device manager shows Dell 6Gbps SAS HBA card and IBM ULTRIUM 4 HH TAPE DRIVE
After downloading and attempting installation, the installer errors with "This UPdate Package is not compatible with your system configuration."
I have tried both 32bit and 64bit versions of the installer.
Server is Windows Server 2012 (not R2)
Thanks in advance.
Update log:
===============> Update Package application started <===============
Command: C:\Installs\LTO4-120_Tape-Drives_Firmware_P03KR_WN32_F991_A14.EXE
Date: 2016-02-23 11:38:56
=========================================================================
Release ID: P03KRA14
Update Package version: 15.06.200 (BLD_346)
User: removed
Collecting inventory...
Running validation...
This Update Package is not compatible with your system configuration.
==============================> Update Result <==========================
Update was not applied
=========================================================================
Exit code = 5 (Qualification error)
2016-02-23 11:39:30
===============> Update Package application started <===============
Command: C:\Installs\LTO4-120_Tape-Drives_Firmware_P03KR_WN32_F991_A14.EXE
Date: 2016-02-23 11:39:30
=========================================================================
Update Package finished. Exit code = 5
2016-02-23 11:39:32
0 events found
DELL-Sam L
Moderator
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7.9K Posts
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February 26th, 2016 07:00
Hello APweb,
When it comes to the LTO4HH drive the firmware that you are trying to apply is not supported on windows past 2008R2 as shown on this link. http://www.dell.com/support/home/us/en/19/Drivers/SupportedOS/powervault-lto4-120hh
Now what you can do is to download ITDT tool and you should be able to use that to flash the drive. Now you will need to extract the LTO firmware download and then you can use ITDT & upload the firmware direct to the drive without using the dell tool. Here is a link to where you can get ITDT & there is also a readme file in there that explains how to use ITDT as well. http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=CGNNK&fileId=3492719897&osCode=WNT5&productCode=powervault-tl2000&languageCode=en&categoryId=TA
Please let us know if you have any other questions.
APweb
81 Posts
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February 29th, 2016 04:00
Many thanks Sam!
I have followed the procedure, but it falls over at the update stage.
It says
The Hardware and Firmware do not match!
Hardware LT04 HH SAS
Firmware LT04 HH SAS v2
Would you like to force Firmware load?
# OK C Cancel
Status FAILED
Code: INVALID MICROCODE FILE
I am using the .ro file extracted from the updater. The file is LT04_F991.ro
I have also tried and earlier version recommended by Open Manage Essentials previously, LT04_E6Q3.ro, this gives the same result.
tapelibraryfixer
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427 Posts
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March 3rd, 2016 07:00
going by what you have said it looks like its trying to load v2 firmware onto a v1 drive.