Cannot update LTO 4 drive

Question

Hi Open Manage essentials reports that the server needs an update for component IBM-ULTRIUM-HH4 (LTO4 drive) and offers LTO4-120_Tape-Drives_Firmware_P03KR_WN64_F991_A14.EXE Installed version is C7QJ, the available version is F991 Device manager shows Dell 6Gbps SAS HBA card and IBM ULTRIUM 4 HH TAPE DRIVE After downloading and attempting installation, the installer errors with 'This UPdate Package is not compatible with your system configuration.' I have tried both 32bit and 64bit versions of the installer. Server is Windows Server 2012 (not R2) Thanks in advance. Update log: ===============> Update Package application started <===============Command: C:\Installs\LTO4-120_Tape-Drives_Firmware_P03KR_WN32_F991_A14.EXE Date: 2016-02-23 11:38:56=========================================================================Release ID: P03KRA14Update Package version: 15.06.200 (BLD_346)User: removedCollecting inventory...Running validation...This Update Package is not compatible with your system configuration.==============================> Update Result <==========================Update was not applied=========================================================================Exit code = 5 (Qualification error)2016-02-23 11:39:30===============> Update Package application started <===============Command: C:\Installs\LTO4-120_Tape-Drives_Firmware_P03KR_WN32_F991_A14.EXEDate: 2016-02-23 11:39:30=========================================================================Update Package finished. Exit code = 52016-02-23 11:39:32

DELL-Sam L · Answer

Hello APweb,

When it comes to the LTO4HH drive the firmware that you are trying to apply is not supported on windows past 2008R2 as shown on this link. http://www.dell.com/support/home/us/en/19/Drivers/SupportedOS/powervault-lto4-120hh

Now what you can do is to download ITDT tool and you should be able to use that to flash the drive. Now you will need to extract the LTO firmware download and then you can use ITDT & upload the firmware direct to the drive without using the dell tool. Here is a link to where you can get ITDT & there is also a readme file in there that explains how to use ITDT as well. http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=CGNNK&fileId=3492719897&osCode=WNT5&productCode=powervault-tl2000&languageCode=en&categoryId=TA

Please let us know if you have any other questions.

APweb · Answer

Many thanks Sam!

I have followed the procedure, but it falls over at the update stage.

It says

The Hardware and Firmware do not match!

Hardware LT04 HH SAS

Firmware LT04 HH SAS v2

Would you like to force Firmware load?

# OK C Cancel

Status FAILED

Code: INVALID MICROCODE FILE

I am using the .ro file extracted from the updater. The file is LT04_F991.ro

I have also tried and earlier version recommended by Open Manage Essentials previously, LT04_E6Q3.ro, this gives the same result.

tapelibraryfixer · Answer

going by what you have said it looks like its trying to load v2 firmware onto a v1 drive.

PowerVault

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