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Last reply by 01-22-2013 Solved
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Laptop Cursor Jumping

Hi,

I have a Dell Inspiron 14R 5420 with Windows 7 64-bit. The touchpad cursor jumps around, and I cannot type properly.

The system says my touchpad driver is working properly and up-to-date.  Synaptics 15.3.2.1

However, when I go to Control Panel > Mouse > Mouse properties > Dell Touchpad the following options are NOT accessible. Nothing happens when I click on them.

Touchpad settings Scrolling and Zoom Settings and Jog Shuttle Settings

Also, the command Fn + F3 does not work. This should turn off the touchpad, but it doesn't.  Fn + other features work correctly.

I have not tried to uninstall the driver yet.

Can someone please help.

Is there another touchpad driver I can install for this Dell system?

Thanks

Andrew

Solution (1)

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Moderator
Moderator
8072

Hi Andrew,

Welcome to the Community. I recommend that you uninstall, and reinstall the touchpad drivers to fix this issue. Click on start, right click on computer, click on properties, click on device manager, click on the symbol next to pointing devices, right click on the Dell Alps Touchpad Driver and click on uninstall. Click ok to confirm. Once removed restart your computer, and click on the below link to download and reinstall the touchpad driver.

www.dell.com/.../inspiron-14r-5420

Troubleshooting Touchpad Issues on your laptop: support.dell.com/.../document

Thank you.

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Replies (6)
Moderator
Moderator
8073

Hi Andrew,

Welcome to the Community. I recommend that you uninstall, and reinstall the touchpad drivers to fix this issue. Click on start, right click on computer, click on properties, click on device manager, click on the symbol next to pointing devices, right click on the Dell Alps Touchpad Driver and click on uninstall. Click ok to confirm. Once removed restart your computer, and click on the below link to download and reinstall the touchpad driver.

www.dell.com/.../inspiron-14r-5420

Troubleshooting Touchpad Issues on your laptop: support.dell.com/.../document

Thank you.

2 Bronze
2 Bronze
8072

Yes! Thanks! I even have a little yellow light on my touch pad that tells me when my pad is turned on/off.  I never knew that existed before. The Fn+F3 works too.  Thanks again.

2 Bronze
2 Bronze
8072

Does this machine have a Alps touch pad or the Elan??

2 Bronze
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8072

Elan

2 Bronze
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8072

I uninstalled and installed a  new driver. It 's an Alps and it is working well now.  Vendor Version : 7.1209.101.217

Dell Version : A02

2 Bronze
2 Bronze
8072

Great

! I have always had the Alps and they work fine. This one is the Elan.=

It doe not work well at all and does not speak well for Dell. I would like=

to send this thing to Dell and have them install the Alps and throw this o=

ne away.

Mike Raines

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