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ravishajith
1 Copper

Laptop Hang up and software problem

My laptop having a problem of getting hang up and some time if i click on any file or folder it is asking to delete for recycle bin. 

Also i have keyboard problem in my laptop.

Model : INSPIRON I5R

Tag : <ADMIN NOTE: Service tag removed as per privacy policy>

Please provide solution. 

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1 Reply
Moderator
Moderator

RE: Laptop Hang up and software problem

Hi ravishajith,

There seems to be a virus infection on your computer.I would advise that you start your computer into safe mode and run a malware scan so that it removes the virus infection. Please follow the steps mentioned below to start the computer into the safe mode and run the malware scan.

  1. Restart the computer.
  2. As the computer boots, press <F8> when the Dell Splash Screen appears.
  3. Scroll down to option ‘Safe mode with networking’ and Click on ‘Enter’ button.
  4. This will boot you into the safe mode.
  5. Please refer to the link below to download, install and execute it to run malware scan tool. http://dell.to/15KymGK
  6. After the scan finishes it should give the virus name please select the files and delete it and restart the computer to check for the issue resolution.

Also, I would suggest that you run the diagnostics on the computer after the above steps by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.

http://dell.to/164l6g4

Please let me know if this helps.

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