rupesh_b007
1 Nickel

Laptop Shuts Down During Diagnostics and freezes after login to windows

I have Dell Studio 1558 laptop with windows 10 installed.

During Diagnostics, test freezes or laptop shuts down during memory test. What do i Do?

Before Hardware Diagnostics i got BSOD System_Service_Exception (afd.sys) during scan by Malwarebytes antimalware.

From that point windows freezes after login.

Please help with the issue.

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1 Reply
Moderator
Moderator

RE: Laptop Shuts Down During Diagnostics and freezes after login to windows

We only supported Windows 7 on this model. See the picture below. Did you have these issues before installing the non-supported Windows 10?

The laptop has two memory sticks. Consider removing them, then test one at a time.

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