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Laptop Speaker distorted sound

Hi Everyone

                     I bought my XPS15 2years ago and now out of blue its just decided to make distorted sound when i watch any movie or play any song but all the windows sound are clear, thats the only thing confusing me because if the speakers are faulty then there shouldn't be any sound but my lapy's default window sounds are normal. When i go in audio setting and preview any of the audio sound "Windows default" it plays it normally but when i play a movie or a song it just creates whisper distorted sound. Can anyone please help me on this. Any kind of help will be much appreciated.


Himanshu Kamal

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1 Reply

RE: Laptop Speaker distorted sound


Thank you for writing to Dell Community Forum.

* Please uninstall the audio driver from the device manager.

* Restart the system

* Download the audio driver from the Dell Support site

* Install the driver

Run the on-board diagnostics <F12> and capture any error code or message you receive.

Does this happen when a speaker or headphone is plugged in?

Please private message us the service tag of the system along with your email id.

(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

DELL-Akshatha M
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