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abhayhendre
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Laptop charger plugged in, but charging percentage is always 0%

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I have Inspiron 15 N5050. I'm using windows 10. Since last couple of days, my laptop is not charging. See the image below:

I tried updating my BIOS drivers but it says I need at least 10% charging before updating them.

What should I do?

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Moderator
Moderator

RE: Laptop charger plugged in, but charging percentage is always 0%

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Hi ABHAYHENDRE,

Thank you for the update.

As advised by ejn63, it looks like the battery might have reached the end of its durable life and probably could be the reason you encounter the issue.

You could contact our team for a quote on new battery as advised in my previous post.

You could also order the battery here - http://bit.ly/2hM3WVB

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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4 Replies
Moderator
Moderator

RE: Laptop charger plugged in, but charging percentage is always 0%

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Hi ABHAYHENDRE,

Are you using an original Dell OEM Adapter? When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed? Is there any damage on the system? Could you test with another power adapter if possible?

Restart the system and press f2 key to enter BIOS - check the adapter status in BIOS with and without the adapter plugged in. Also, wiggle the adapter cable at the end and see if the status changes in BIOS at any point. Check the battery health in BIOS (if applicable).

Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional. 

Test with another adapter and battery and check.

Force the BIOS flash if required - http://dell.to/2hnhjs4

If the adapter is not detected, test another adapter. If the adapter fits in loose, replace the dc port - http://bit.ly/2hxR3OO - this is the part you need.

If nothing works, then I would suspect a motherboard fault.

You could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ

My personal suggestion is that, if the motherboard is being replaced, then you could invest your money on a new machine than to repair this system. However, that is your discretion.

Also, please click my DELL-username and write me a private conversation with the service tag and your Name for case records.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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abhayhendre
1 Copper

RE: Laptop charger plugged in, but charging percentage is always 0%

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I ran the diagnostics. I got this error. See the image below:

It says "the battery is not installed". What does that mean?

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8 Xenon

RE: Laptop charger plugged in, but charging percentage is always 0%

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Most likely, the battery is toast - -if it's original, it's long past its expected lifespan.

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Moderator
Moderator

RE: Laptop charger plugged in, but charging percentage is always 0%

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Hi ABHAYHENDRE,

Thank you for the update.

As advised by ejn63, it looks like the battery might have reached the end of its durable life and probably could be the reason you encounter the issue.

You could contact our team for a quote on new battery as advised in my previous post.

You could also order the battery here - http://bit.ly/2hM3WVB

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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