AmgedIsmail
2 Iron

Laptop on battery disconnects the internet?

Hello,

Yesterday I was running my Inspiron 15z on battery and noticed internet got disconnected and says "No Internet Access"...


I made sure that it doesn't disconnect when on power.

Does that really have to do with Internet? Or was it just a Windows bug or something?

0 Kudos
4 Replies

RE: Laptop on battery disconnects the internet?

Hi Amgedismail

Thanks for writing to us. 

Was there any software update recently on the machine? 

Do you mean the issue doesn't happen when its running on charger?

Please update the wireless drivers and BIOS and disable any power management option in device manager under wireless card properties. 

drivers can be found on support.euro.dell.com--enter the tag#--submit--drivers and downloads--select your operating system--install as suggested.

Do provide us your system tag#, email address and name via private message,by clicking on my name in blue and then select send a private message

Regards

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

0 Kudos
Highlighted
AmgedIsmail
2 Iron

RE: Laptop on battery disconnects the internet?

Hello,

Power Management is already turned off under Wireless.

0 Kudos

RE: Laptop on battery disconnects the internet?

How about the wireless drivers and BIOS?
Also if possible please check in safemode with networking as well.

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

0 Kudos

RE: Laptop on battery disconnects the internet?

Hi, We are awaiting your response.

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

0 Kudos